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You have a dispute with a retailer but the communication has come to a standstill. Why not try mediation?
8 facts about mediation:
Mediation is voluntary. Mediators work towards encouraging both parties through interaction to arrive at an amicable settlement by themselves. During mediation, both parties have full opportunity to put forward their side of the story. Both parties are able to understand both sides of the coin with inclusion of mediators’ suggestions. Mediation allows both parties to resolve the matter through the facilitation of a mediator. The mediator, unlike a judge, does not make decisions on the disputes in any way. There is informed decision making on the terms of settlement with the facilitation of the mediators. Mediation sessions tend to be less stressful to both parties and, at times, are friendly conversations and clarifications. In mediation, there is no right or wrong or winning party or losing party. It is a win-win situation.
Remember, mediation is voluntary.
CASE does not force anyone to mediate if he does not want to. CASE also does not force you to agree during the mediation session. If there is a settlement during mediation, the terms of settlement are recorded and signed by all parties present (consumer, retailer and two mediators). Should one party not comply with the stated terms, the other party can use this agreement in court to ensure compliance. The final decision lies in the 2 disputing parties. You do not have anything to lose if you agree to a mediation session.
About CASE Mediation Centre - CASE mediation Centre was set up in June 1999.
- As of end 2008, we have around 188 mediators.
- Our mediators are CASE volunteers, from a wide array of professions. This ensures that our mediators have no vested interest in the dispute resolution process.
- There is a 70-80% success rate of resolving your dispute through the CASE Mediation Centre.
Charges
Claim Range | Member | Non-member | CaseTrust business | Non CaseTrust business | $ | $ | $ | $ | $ | Below 5,000 | 15 | 35 | 30 | 35 | 5,000-10,000 | 15 | 50 | 45 | 50 | 10,001-20,000 | 25 | 100 | 90 | 100 | 20,001-30,000 | 125 | 200 | 180 | 200 | 30,000-40,000 | 225 | 300 | 250 | 300 | Above 40,000 | 325 | 400 | 350 | 400 |
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