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CaseTrust for Education

The CaseTrust for Education scheme has been customised specifically by CASE for the education industry in Singapore. The scheme will enhance the confidence of international students and their parents in the quality of education in Singapore.

The regulatory framework focuses on building trustworthiness, professionalism, as well as business and academic excellence.   It has two tiers - first, an essential or mandatory tier, which requires Private Schools to ensure high quality student welfare practices and standards and gives Private Schools the right to enrol international students. Second, a voluntary tier, tied to privileges, is focused on enhancing business and academic excellence. CaseTrust for Education is part of the essential tier under the regulatory framework.

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To Whom Does It Apply?

From 1 September 2005, all PEOs that want to enrol international students will need to have CaseTrust for Education status. For Childcare Centre and Kindergartens, they are not required to obtain CaseTrust subjected to meeting certain requirements. Please refer to the press release here for more information.

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When Will It Come Into Effect?

A PEO that achieves CaseTrust for Education is certified as an organisation that possesses the foundation for good quality student welfare/protection practices and standards. The PEO will have the following mechanisms in place:

  • Clear Fee Policies

  • Well-Defined Student Redress Practices and Systems

  • Disclosure of the PEOs Commitment of Quality

  • Well-Trained Personnel

Which Private Schools Have Obtained CaseTrust For Education?

Please click here for the list of CaseTrusted schools.

Note: Private institutions in Singapore that are government-aided are not required to apply for CaseTrust and Student Protection Scheme.

Disclaimer: CaseTrust certification does not in any way represent an endorsement or accreditation of the quality of the courses offered. Prospective students of CaseTrust certified private schools are advised to find out more about them, the quality of the courses and the background of the local organization that facilitates the delivery of the courses before making a decision to enrol in the course of study.

Students are strongly encouraged to fully understanding the terms of the Standard Student Contract and seek clarification whenever necessary before enrolling in the course of study.  

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Need further information? Download here!

1. CaseTrust for Education FULL Information Kit with Annex A to D (MS Word or pdf version)
 

 

2. CaseTrust for Education Information Kit/Annex in parts (zip files)

- CaseTrust Information Kit (359KB)

- Annex A1: Standard Contract (78KB)

- Annex A2: Standard Contract for Local Students (102KB)

- Annex B1: Work Processes with Escrow (20KB)

- Annex B2: Master Escrow Agreement (256KB)

- Annex B3: Fact Sheet on DBS (42KB)

- Annex B4: Fact Sheet on HSBC (1.08MB)

- Annex C1: Work Processes with Insurance (26KB)

- Annex C2: Master Insurance Policy (60KB)

- Annex C3: Fact Sheet on NTUC (19KB)

- Annex D1: Acknowledgement for Student Escrow (9KB)

- Annex D2: Confirmation of Student Insurance (9KB)

 

 

2A. CaseTrust documents translated in Chinese, Bahasa Indonesia and Vietnamese. (For reference only: students are still required to sign on the English version).

 

- Standard Student Contract:

in Bahasa Indonesia (word doc) version

in Vietnamese (word doc) and pdf version

in Chinese (word doc) and pdf version

 

- Master Escrow Agreement:

in Bahasa Indonesia (word doc) version

in Vietnamese (word doc) and pdf version

in Chinese (word doc) and pdf version

 

2B. PEOs who have attained SPS will be invited to sign the CASE-PEO Agreement.

 

3. Frequently Asked Questions on:

- CaseTrust for Education

- Student Tuition Fee Account (Escrow)

- Student Tuition Fee Insurance

 

4. Press Release

4A. Press Release on Education Excellence Framework

4B. Press Release: More than 100 PEOs Sign Up For Student Protection Scheme

4C. Press Release (Apr 05): Local Students May Opt-In for SPS

4D. Exemption from CaseTrust for Education for Religious Colleges

 

5. CASE/CaseTrust Press Statement on CaseTrust on Education

 

6. List of Consultants for CaseTrust Assessment

 

7. CaseTrust Training for Education Businesses by Enterprise Promotion Centres Pte. Ltd. (EPC)

EPC will be launching a training for PEOs to prepare them for the CaseTrust Accreditation Program. For more information, please download the registration form here.
Useful Contact Info

For further queries, please contact the appropriate agencies:

 

General Enquiry on CaseTrust for Education

 

CaseTrust Department:

Consumers Association of Singapore

170 Ghim Moh Road

#05-01 Ulu Pandan Community Building

Singapore 279621

Tel: 6461 1800

Email: casetrust@case.org.sg

Website: www.case.org.sg

 

Enquiry on Student Tuition Fee Account (Escrow)

 

DBS:

Ms Gina Chiew: 6878 5117

Ms Susanna Ng Lee Hong: 6878 9887

Ms Cornelia: 6878 5117

 

HSBC:

Mr Chum Wei Wei

Assistant Vice President

Tel: 6530 2710

Email:  weiweichum@hsbc.com.sg

 

Enquiry on Student Tuition Fee Insurance

 

Aegis Insurance Services

(Administration Agency for NTUC Income)

15 Queen Street,

#03-07, Tan Chong Tower,

Singapore 188537.

Tel :    6837 0306

Fax :    6837 0305

Mobile : 9856 3573 (Mr. Richard Tay) and 9387 0446 (Mr. Evan Chng)

Email : richard@aegisic.com and evan@aegisic.com

 

Enquiries about Student Pass (STP)/visa changes

 

Immigration & Checkpoints Authority (ICA)

Tel: 63916100

Email: ica_feedback@ica.gov.sg