Online Submission
Case Submission

All applications must be accompanied by relevant documents such as receipts, agreements, credit card slips, letters, etc.

As we are an Association, a consumer needs to join us as a member for us to handle a case.

Membership Fees

No. Type of Membership Amount
1. Life $400
2. Family $30 per annum
3. Ordinary/Single $25 per annum

If a case is taken up by a CASE Officer an administration fee is charged according to the claims.
Please let our officers know if you are:
- Working for a company that is a CASE Corresponding Member;
- You are a member of a Trade Union or Association that happens to be a CASE Institutional Member;
- You have a Insurance Policy from NTUC Income;

In the above, your membership fee will be waived and you only have to pay the administration charges.

Administration Charges

No. Range of Claims Admin Fees
1. Below $5,000 $10
2. $5,000 to $10,000 $20
3. $10,001 to $20,000 $50
4. Above $20,000
[Every $10,000 or part thereof ]		 $50

Compulsory Fields are in Bold

Personal Particulars
Family Name
Given Name
 NRIC No
Date of Birth
 Occupation
 Education Level
CASE Member
 Yes  No 		CASE Membership No
 Date Joined
Membership Type
 Race
 Gender

Contact Information
Block / House number

Street Name

Building / Estate Name

 Unit number

Postal Code
S
E-mail Address
Please provide at least ONE telephone number
Phone (Home)
 Phone (Office)
 Phone (Mobile)
Fax

Vendor Address
Vendor Name
Vendor Block / House number

Vendor Street Name

Vendor Building / Estate Name

 Unit number

Vendor Postal Code
S
 
Vendor Phone

 Vendor Fax

  

Declaration
Are you a member of any Union/Association/Co-operative/Political Party?
Please fill in NIL if not applicable
Union
 Co-operative

  
Association
 Yes  No
 Political Party
 Yes  No
  
Others

Complaint Information
CaseTrust Accredited?
 Yes  No   [View List] 		Nature of Complaint
 Industry Type
Transaction Type
 Transaction Date
 Desired Outcome
Total Contract Value (nearest S$)
S$.00		 Quantum Claimed (nearest S$)
S$.00
Complaint Summary (no more than 100 words)
(Not necessary for walk-in consumers) 		Attach Supporting Documents
(Not necessary for walk-in consumers)

Please wait for acknowledgement that your submission is successful.