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Introduction
Complaints Procedure
Singapore Code of Advertising Practice
Misleading Advertisements
Advertising Advice
Complaints Procedure

Fees Payable:

Type Administrative Fees
Company/Advertising agency:  
Members of 2As, 4As, AMOS or DMAS $100
Non-members of the associations $200
   
Members of public Free

Complaints Procedure:

  • ASAS will acknowledge the receipt of the complaint.
  • ASAS will write in to the company/advertiser and investigate (if it is within our sanctionable purview)
  • During the investigation, if a third party/expert/professional opinion is required; the cost of engaging experts will be borne by the complainant.
  • Decisions will be made at the ASAS Council meeting which is held once a month:
    • Council members of ASAS, except the chairperson, have a vote each. All decisions are made by a simple majority vote of members present. In the event that votes are divided, the chairperson will have a casting vote.
    • Any member of ASAS who has a vested interest in the dispute will declare the interest and absent themselves from the deliberations.
  • ASAS will notify/alert the relevant parties about the outcome, after the Council meeting
  • The Council's decisions are guided by and in accordance with the code and the decisions shall be final

To proceed, submit your complaint online.

 
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