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170 Ghim Moh Road
#05-01 Ulu Pandan Community Building
Singapore 279621

Near to Buona Vista MRT
Bus numbers: 92, 100, 111, 198

Opening Hours: 9am to 4pm, Mondays to Saturdays

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Consumer Relations Department
Filing or lodging time for your dispute -
9am to 4pm (Monday to Saturday)

CASE Consumer Hotline: 6 1000 315
(Hotline Operating Hours: Mon - Fri: 9am to 5pm, Sat: 9am to 12pm)

Fax: 6467 9055
 

Option (1) If you wish to seek general queries regarding your complaint,
                 please call our hotline 6 1000 315

Option (2) If you wish to lodge a complaint against a company/business,
                 you can do so via our online application. Alternatively, you can
                 visit our office at 170 Ghim Moh Road, #05-01 Ulu Pandan
                 Community Building for a free consultation with our officers
                 between 9am to 4pm, Mondays to Saturdays. Please bring your
                 identification document such as identity card, work permit or
                 passport. Do bring along receipts/agreements or other relevant
                 papers regarding your complaint. We will assess your complaint
                 and if we do file, a small fee will be imposed.

Option (3) If you wish to feedback or share some experience with us,
                 please email to sayit@case.org.sg. We regret that we will
                 not be replying to the emails.

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Accounts Department
Fax: 6467 9055  
Please contact us if you would like to make any donations to our Endowment fund. If you wish to lodge a complaint against a company/vendor, please approach our Consumer Relations Department.
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Administration Department

Tel: 6463 6678
Fax: 6467 9055

Email: admin@case.org.sg
Please contact us for general office matters. If you wish to lodge a complaint against a company/vendor, please approach our Consumer Relations Department.
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Membership Department

Tel: 6461 1882
Fax: 6467 9055

Email: members@case.org.sg
 
Please contact us if you have any queries with regards to joining CASE as a member or to check the status of your existing membership with us. If you wish to lodge a complaint against a company/vendor, please approach our Consumer Relations Department.
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CaseTrust Accreditation Scheme

Tel: 6461 1800
Fax: 6463 7048

Email: casetrust@case.org.sg
Website: www.casetrust.org.sg
Please contact us if you have any queries with regards to our Accreditation schemes. If you have any disputes against a company/vendor (either CaseTrusted or non-CaseTrusted), please approach our Consumer Relations Department.
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Advertising Standards Authority of Singapore (ASAS)
Tel: 6461 1888
Fax: 6467 9055

Email: asas@case.org.sg


Please contact us if you have any queries/feedback with regards to misleading advertisements. If you have any disputes against a company/vendor, please approach our Consumer Relations Department.
 
 
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