Consumer Alerts - July 2009:

CASE advisory on Chevalier Don Associates, a timeshare related firm (Published in C@sebites Issue 129, 1 July 2009)

CASE issued an advisory on Chevalier Don Associates, a timeshare related firm on 26 June 2009.

It has came to CASE’s knowledge that Chevalier Don Associates has informed consumers of an “ONLY authorized official agent warranted to assist [them] in all [their] off-load/terminations/cessations and recoveries of monies from all memberships and/or membership servicing companies”.

We would like to emphasise that there is no such ONLY authorized official agent to assist consumers with terminations of timeshare contracts. Till date, CASE has not received any news of successful contract terminations by resale timeshare companies. Consumers are advised to terminate their timeshare contracts through the timeshare companies themselves or approach CASE for assistance.

Should consumers require our assistance with their timeshare membership(s), they can speak to one of our Consumer Relations Officers directly. They can do so by either calling our hotline at 6463 1811 between 9 am and 5 pm from Mondays to Fridays and between 9 am and 12 pm on Saturdays or visiting us at our Ghim Moh office between 9 am and 4 pm from Mondays to Saturdays.