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The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed towards protecting consumers’ interest through information and education, and promoting an environment of fair and ethical trade practices. One of our key achievements is in lobbying for Consumer Protection (Fair Trading) Act (CPFTA) which came into effect on March 1, 2004.
Our Vision
We aspire to be a dynamic and effective national body championing the cause of the consumer to achieve a caring and consumer-friendly community.
Our Mission
We are committed to protecting and enhancing consumers’ interests through information and education, and to promote an environment of fair and ethical trade practices.
Achieving our aims
We adopt a three-pronged approach in working towards an ideal consumer-business environment.
Consumer education:
Over the years, we have actively and diligently provided consumers with research findings, survey results and information in a bid to make every Singaporean a smart consumer.
Working with retailers:
We also understand that consumers and businesses have a mutually dependent relationship and hence worked with businesses and their trade captains to promote ethical and good business practices.
Pushing for legislation:
Last but not least, we have relentlessly lobbied to the government for fairer legislations with regards to consumer issues when consumer interests are at stake.
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