Complaints Checklist
Is your complaint under CASE’s purview? Go through the following checklist below.
Complaints CASE handles: - Consumer-to-business disputes
- You are a consumer if you make a transaction for a product or service for personal usage.
Complaints CASE does not handle:
- Business-to-business disputes
- If your company signs a contract with another company, or if you purchased a good or service for business use, this is considered a business-to-business transaction. Should a dispute arise from the transaction, this is not under CASE’s purview. You may consider checking with the Small Claims Tribunals (SCT) if you are eligible to make a claim via the SCT.
- Tourist complaints
- If you are a tourist and have a dispute with a retailer or vendor, please contact the Singapore Tourism Board at 6736 6622 or visit their website at http://app.stb.gov.sg/asp/index.asp
- Landlord and tenant claims
- Speculation in shares, stocks, commodities, investments
- If you are an investor and have dealings in shares, stocks etc. These are not consumer issues.
- Accident claims
- If you have a dispute with another driver in an accident, we are unable to assist.
- Overseas companies
- If you have bought a product overseas (except for Mainland China and India), we cannot pursue your case.
What to do if you have a consumer complaint?
If you have a dispute with a retailer over consumer goods and services and you have not been able to resolve the matter with the retailer, you can approach CASE for advice and assistance through the following means:
Phone assistance
You can call our hotline 6463 1811 to seek
general queries from our Consumer Relations Officers.
Hotline hours: Mon-Fri 9am-5pm, Sat 9am-12pm
Fax assistance
Fax no: 64679055
Please allow 3 working days for our Consumer Relations Officers to attend to your query
Walk in consultation
Main office: 170 Ghim Moh Road, #05-01 Ulu Pandan Community Building
Office hours: Mon-Sat 9am-4pm. Please see the location here.
Online submission
You can also submit your complaints online at http://www.case.org.sg/online_complaint.html. Please allow 3 working days for our Consumer Relations Officer to revert.
For online submission, CASE officers will request for your relevant documents when the application is approved.
