Mediation

You have a dispute with a retailer but the communication has come to a standstill. Why not try mediation?

9 facts about mediation:

Mediation is voluntary.
Mediators work towards encouraging both parties through interaction to arrive at an amicable settlement by themselves.
During mediation, both parties have full opportunity to put forward their side of the story. Both parties are able to understand both sides of the coin with inclusion of mediators’ suggestions.
Mediation allows both parties to resolve the matter through the facilitation of a mediator.
The mediator, unlike a judge, does not make decisions on the disputes in any way.
There is informed decision making on the terms of settlement with the facilitation of the mediators.
Mediation sessions tend to be less stressful to both parties and, at times, are friendly conversations and clarifications.
In mediation, there is no right or wrong or winning party or losing party. It is a win-win situation.
If the consumer who has a dispute with a CaseTrust accredited business requests for mediation at CASE Mediation Centre, the CaseTrust accredited business must attend the mediation session arranged by CASE.

Remember, mediation is voluntary.

CASE does not force anyone to mediate if he does not want to.
CASE also does not force you to agree during the mediation session.
If there is a settlement during mediation, the terms of settlement are recorded and signed by all parties present (consumer, retailer and two mediators). Should one party not comply with the stated terms, the other party can use this agreement in court to ensure compliance.
The final decision lies in the 2 disputing parties. You do not have anything to lose if you agree to a mediation session.

About CASE Mediation Centre

CASE mediation Centre was set up in June 1999.
As of end 2008, we have around 188 mediators.

Our mediators are CASE volunteers, from a wide array of professions. This ensures that our mediators have no vested interest in the dispute resolution process.

There is a 70-80% success rate of resolving your dispute through the CASE Mediation Centre.

Charges

Fee Schedule for Mediation - All Industries Except Real Estate

Claim Range	Member	Non-member	CaseTrust business	Non CaseTrust business
$	$	$	$	$
Below 5,000	15	35	30	35
5,000-10,000	15	50	45	50
10,001-20,000	25	100	90	100
20,001-30,000	125	200	180	200
30,000-40,000	225	300	250	300
Above 40,000	325	400	350	400

Fee Schedule for mediation - Real Estate

	Claimant		Business
Claim Range	Member	Non-Member	Business
$	$	$	$
Below 5,000	35	80	80
5,001 - 10,000	35	80	80
10,001 - 20,000	50	120	120
20,001 - 30,000	125	200	200
30,001 - 40,000	225	300	300
Above 40,000	325	400	400

About CASE Mediation Procedure

When does CASE invite both parties for mediation?

1) Upon the case reaching a deadlock or

2) when both parties are agreeable to come forward for mediation.

Note: Mediation is purely on invitational basis.

During the actual mediation session

1) A maximum session of 2 hours.

2) Only the main parties involved can attend the mediation.

3) A settlement agreement will be signed and given to both parties once a settlement has been reached.

Fees collection and pre mediation scheduling

1) Collection of mediation fees from both parties.

2) Receipts will be sent to both parties to confirm that payment has been made.

What if during mediation, there is no settlement?

1) For all mediated cases, after the mediation session, the officer in-charge will re-assess the case and either continue with correspondences or

2) To recommend other feasible alternatives.

How is the mediation date scheduled?

1) Our mediation team will schedule a suitable date after contacting all parties.

2) A letter of confirmation will be sent to all parties at least a week before the mediation date.

How do I know that my case has been closed?

The officer in-charge of your case will contact you directly to present the outcome of your case and to seek your approval for case closure.