Replies to the Media

LATEST FORUM RESPONSE

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4 June 2008

Chief Editor
My Paper
mypaper@sph.com.sg
Fax: 6319 8115

Re: Charging for undelivered items is an unfair practice

We refer to the letter "When 'open food' means no food". (My Paper, May 27).

We are surprised that the writer was billed for food that he wanted to order but was unavailable. Charging for an item which was not delivered is misleading and it is an unfair practice under the Consumer Protection Fair Trading Act (CPFTA).

If the writer can contact us with details, we would be happy to assist him on the matter.

Seah Seng Choon
Executive Director
CASE

2008 Forum letters

4 June 2008	Charging for Undelivered Items is an Unfair Practice (Response to My Paper Forum Letter)
16 May 2008	Clarification on paying CASE membership (Response to ST Forum)
28 Mar 2008	CASE Always Provides Free Advice (published Lianhe Zaobao Jiao Liu Zhan)
23 Jan 2008	CaseTrust Companies Required to Undergo Regular Assessments (published ST Forum)

2007 Forum letters

20 Aug 2007	Recourse for consumers (published ST Forum)
13 Aug 2007	Consumers should be allowed to keep replaced product parts that they paid for (published ST Forum)
26 Jun 2007	CASE's response to billing disputes for third-party service providers content download (published Lianhe Zaobao Yanlun)
8 Jun 2007	CASE will monitor prices of food and necessities (published ST Forum)
25 May 2007	CaseTrust accreditation promotes good business practices (published ST Forum)
26 Apr 2007	Banks can do better without questionable market conduct (published ST Forum)
20 Apr 2007	Doctor Fees: Transparency is key (published ST Forum)
18 Apr 2007	Buyers beware for timeshare termination, resale and leasing services (published ST Forum)
11 Apr 2007	Consumers and retailers should be fair in their transactions (published TODAY Voices)
27 Mar 2007	CASE: Consumer has right to cooling off period (published TODAY Voices)

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2006 Forum Letters

27 Dec 2006	A CASE for all (published TODAY Voices)
19 Dec 2006	Discourage bad business behaviours by non-response (published ST Forum)
14 Dec 2006	Unethical for businesses to increase prices on the pretext of GST (published ST Online Forum)
14 Dec 2006	Unethical for businesses to profit from GST
29 Nov 2006	Fair Trading Act prohibits use of small print to hide facts from consumers (published ST Online Forum)
15 Nov 2006	CASE cautions consumers to think twice before signing timeshare contract and CASE proposes to amend related Act to protect consumers (published Lianhe Zaobao Yanlun)
20 Oct 2006	The consumer's right to know: Banks must keep clients posted on all floating board rates (published TODAY Voices)
11 Oct 2006	Case clarifies consumer advice (published ST Forum)
11 Oct 2006	Contract periods: Allow more choices (published ST Forum)
22 Sep 2006	Car dealers should disclose full details (published ST Forum)
20 Sep 2006	Hidden commission is unfair (published TODAY Voices
01 Sep 2006	Businesses should state prices fully, says Case (published ST Forum)

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2005 Forum Letters

22 Jun 2005	CASE provided sound advice to audience on ILPs (published ST Forum)
21 Jun 2005	CASE does not compete with IDRO (published ST Forum)
18 Apr 2005	Insurers should give consumers the breakdown of cost and investment for Investment-Linked Products (published ST Forum)

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