Consumer Alert - Advisory on Carpentry Design Works Pte. Ltd.

From 1 June 2016 to 26 April 2017, the Consumers Association of Singapore (“CASE”) received 33 complaints* against Carpentry Design Works Pte. Ltd. (“Carpentry Design Works”), a renovation contractor. These complaints relate to the failure of Carpentry Design Works to honour the terms of their contract with consumers. The breakdown of the complaints can be viewed in the table below.

Time period No. of complaints received
Jun - Dec 2016 6
Jan - 26 Apr 2017 27^

^Note: Out of the 27 complaints received in 2017, 21 complaints were received in the month of April.

Based on consumers’ complaints, there have been multiple delays in the completion of the renovation works. In some cases, consumers allege that full or close to full payment have been made to the contractor. Consumers also say the contractor is no longer contactable.

Carpentry Design Works was registered as a company in March 2016 and their registered office address is at 308 Telok Kurau Road #01-18 Vibes @ East Coast Singapore 423858. As of 26 April 2017, the company is still live on ACRA.

CASE wrote to Carpentry Design Works two weeks ago requesting for a meeting but there has been no reply from the contractor to date.

Consumers are encouraged to exercise prudence when dealing with new companies with no track record. They should carry out their due diligence to check for complaints and to ask around for references when engaging a renovation company. Any payment for services should be rendered progressively and at no time should they make full payment or close to full payment upfront.

When selecting a contractor, consumers are strongly encouraged to engage an accredited contractor by CaseTrust (, as these contractors are required to protect the consumers’ first deposits against closure, winding up and/or liquidation of the business by way of a performance bond. This means that consumers are able to get back a refund of their deposit if the contractor closes down abruptly.

Consumers with unresolved disputes may contact CASE for further assistance via our hotline: 6100 0315 or walk in to our office at 170 Ghim Moh Road, Ulu Pandan Community Building, #05-01, Singapore 279621.

*Complaints include filed cases, assisted cases and counselled cases (including phone enquiries).  

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