CASE alert on Excellence Home Gallery Pte Ltd
 

From January 2012 till date, CASE received feedback from at least 17 consumers with regards to the orders they have placed with Excellence Home Gallery Pte Ltd (“Excellence”). The said 17 consumers informed CASE that (a) there was no delivery on the agreed delivery date(s) or Excellence could not commit to a delivery date, (b) the furniture delivered was not what was contracted for, or (c) Excellence failed to honour a refund or changed their mind about a refund to consumers (even though there was no delivery). Please see details of the cases below.

Serial Number Date Order Placed Agreed Delivery Date Contract Value Sum Paid Status of Case Complaint & Date CASE was notified
1 14 Aug 2011 20 Oct 2011 $3800 $3800 Delivered one of wrong length. Delivery promised several times eg in January, then 16 March, then 25 April 2012. Consumer came to us on 21 March 2012 to request delivery of correct length by 3 May 2012.
2 21 Aug 2011 30 Jun 2011 $4308 $4308 Consumer came to us on 2 July 2012 because delivery was not made.
3 11 Sep 2011 End Dec 2011 $2598 $2598 Consumer was informed in February 2012 that factory had closed down and she would receive refund on 29 February 2012. Consumer came to us on 18 May 2012 when she still did not receive the refund.
4 02 Oct 2011 Mid Mar 2012 $3998 $1200 Consumer came to us on 1 March 2012 because Excellence could not commit to a delivery date, despite promises to deliver by mid-March 2012.
5 23 Oct 2011 3 Dec 2011 $1600 $1000 Delivery postponed to 17 January 2012. Consumer came to us on 18 January 2012 when furniture was still not delivered.
6 24 Oct 2011 25 Feb 2012 $3998 $2998 Consumer came to us on 9 May 2012 when furniture was still not delivered.
7 29 Oct 2011 Before Christmas 2011 $1817.93 $1017.93 Delivery postponed several times and finally to 26 June 2012. Consumer came to us on 28 June 2012 when furniture was still not delivered.
8 6 Nov 2011 Mid Dec 2011 $3998 $3998 Several other delivery dates were given but not met. Consumer came to us on 20 February 2012 to request cancellation.
9 2 Jan 2012 18 Feb 2012 $4800 $4800 Delivery postponed to 24 March, then 19 April, then 11 May 2012. Consumer came to us on 10 April 2012 to put on record that 11 May 2012 is the latest date for delivery and he would not accept further delays.
10 6 Jan 2012 28 Feb 2012 $1900 $570 Delivery postponed to 19 March, then 19 April 2012. Consumer came to us on 21 March 2012 to request cancellation due to the uncertain delivery date.
11 8 Jan 2012 9 Mar 2012 $1599 $1000 Consumer came to us on 8 May 2012 to put on record that he wants to cancel the purchase if the furniture is still not delivered by 18 May 2012.
12 8 Jan 2012 16 Mar 2012 $2461 $2461 Delivery postponed to April, then May, then June 2012. Consumer came to us on 5 July 2012 when furniture was still not delivered.
13 8 Feb 2012 24 Mar 2012 $4250 $2250 Delivery postponed to April, then May, then 28 June, then end July 2012. Consumer came to us on 5 July 2012 to request cancellation.
14 9 Feb 2012 18 Mar 2012 $899 $500 Delivery of wrong specifications. Delivery postponed to 19 April, then 26 June 2012. Wrong delivery on 19 April and no delivery on 26 June 2012. Consumer will be going to the Small Claims Tribunal.
15 12 Feb 2012 21 Apr 2012 $1699 $849 Delivery postponed three times to 25 June 2012. Consumer came to us on 22 June 2012 to put on record that he would only wait till 25 June 2012.
16 24 Mar 2012 5 May 2012 $2850 $1500 Delivery postponed to 24 June, then 3 July, then 23 August 2012. Consumer came to us on 5 July 2012 to request cancellation.
17 25 Apr 2012 Within two weeks $1199 $1199 Consumer came to us on 21 June 2012 when delivery was still not made.

 

CASE would like to remind consumers to exercise prudence when making purchases. They should seek recommendations from family or friends when they intend to make a purchase and are required to place a deposit for delivery at a later or future date.

Consumers are advised to proceed to the Small Claims Tribunals if they become uncomfortable with the delay in delivery.

 

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