Update on Mobile Alliance LLP and Tele Infinity LLP
 
The Consumers Association of Singapore (CASE) would like to inform the public that Mobile Alliance LLP and Tele Infinity LLP located at People’s Park Complex have ceased all business activities since 15 November 2014 and have given up on their lease of their four units (Mobile Alliance - #01-50/#01-90 and Tele Infinity - #01-04/#01-K94) at the building. The owner has applied to strike off the businesses and the application was approved by the Accounting and Corporate Regulatory Authority (ACRA) on 16 November 2014.
 
As both companies have closed down, they will not be signing the Voluntary Compliance Agreement (VCA) issued by CASE on 14 November 2014. The owner of the two businesses had met up with CASE on 21 November 2014 and agreed to resolve all outstanding cases filed with CASE and to provide a satisfactory settlement for the consumers.
 
We would like to encourage all consumers with unresolved disputes against Mobile Alliance LLP and Tele Infinity LLP to file their complaint with us as soon as possible.
Beware of Contractors posing as HDB Officers
 
CASE would like to highlight to the public that Shinden General Contractor, now known as Upgrading General Contractor has been going around HDB flats and offering to complete repair/replacement works for the residents. Generally, they have been mistaken by HDB residents to be a HDB registered contractor or working for the town council when they are not. In fact many consumers have informed us that they were misled into using their services. CASE has handled seven cases involving this company this year. Consumers have reported that the repair/replacement works by this company were either done poorly or not done at all.
 
A common tactic used by this company is to approach the elderly residents in the block and persuade them that there is a need to do urgent repair/replacement works within their homes. Some of the problems quoted include repair or replacement of sewage/water pipes that may burst anytime, patching of ceilings that are supposedly leaking, replacement of rubbish chute covers and more. The company might also offer a discount for senior citizens to entice them into signing the contract.
 
CASE has written to the Housing & Development Board (HDB) on this matter and they have referred us to the police. We have asked the police to look into this matter. Both the HDB and the police have put up notices around affected blocks warning residents that this company is not HDB registered and has not been authorised to carry out maintenance or rectification works at HDB flats. We would like to advise consumers to always confirm the authenticity of any contractor before engaging their services. All HDB officers will hold a staff card which can be used to identify themselves.
 
Consumers who have been misled by this contractor can file a complaint with us. Our office is located at 170 Ghim Moh Road, Ulu Pandan Community Building, #05-01, Singapore 279621.
Consumers with disputes involving CCAS debt collectors can file their complaints with them
 
Ten debt collection companies have joined forces to form Singapore’s first credit collection organisation - Credit Collection Association of Singapore (CCAS). Individuals can seek mediation and file complaints with the association should there be complaints about encounters with any CCAS member companies. CCAS has promised to be committed to ensure the professional and ethical standard of the industry as a whole.
 
From Jan 2012 to Oct 2014, CASE has handled approximately 13 cases involving debt collection companies. The majority of the complaints against these companies involve unsatisfactory services where the company was unable to recover the debt owed to the consumer. We also have a handful of other complaints where consumers reported that they were harassed constantly by debt collectors to pay their debts. We hope that industry standards will be raised and that debt collectors will act professionally when engaged to collect debts.
 
CASE is supportive of CCAS’s plans to develop an Ethical Code of Conduct for its members. Debt collectors should not be using “oppressive” or “intrusive” collection methods, such as shouting vulgarities, performing physical attacks or causing property destruction at the debtor’s residence.
 
As of this month, the current list of members under CCAS are Amequity Pte Ltd, Credit Management Consultation (Asia) Pte Ltd, Datapool (S) Pte Ltd, I-Credit Pte Ltd, Khoo & Associates Pte Ltd, KSC Debt Management Pte Ltd, Miliken & Craig (S) Pte Ltd, Pinnacle Credit Services Pte Ltd, Recoveries Management Pte Ltd, Thomas Carlington & Associates Pte Ltd.
CASE to invite Tele Infinity and Mobile Alliance to sign a VCA
 
The Consumers Association of Singapore (CASE) would like to inform the public that we have invited Tele Infinity LLP and Mobile Alliance LLP located at People’s Park Complex to sign a Voluntary Compliance Agreement (VCA). We have given them a deadline of seven days starting from tomorrow. The purpose of the VCA is to stop these companies from engaging in unfair practices as stated in the Consumer Protection (Fair Trading) Act (CPFTA).
 
The breaches of the CPFTA include:
  • Section 4(a): to do or say anything, or omit to do or say anything, if as a result, a consumer might reasonably be deceived or misled;
  • Section 4(b): to make a false claim;
  • Section 4(d) – Unfair Practice 12: taking advantage of a consumer by exerting undue pressure or influence on the consumer to enter into a transaction involving goods or services.

CASE has previously met up with these two companies and warned them to cease their unfair practices. However, they have refused to do so. CASE has been given specified powers to take VCAs and injunctions against businesses for serious breaches of the CPFTA and its Regulations. If the companies refuse to sign the VCA within the time stipulated, we will consider commencing injunction action against them.

CASE takes a serious view against any errant retailers who have continuously engaged in unfair practices stated in the CPFTA and will follow up closely on all feedback or complaints received from consumers. Over the last ten years, we have served 22 businesses with VCAs, 17 of these businesses have agreed to sign the VCA and five other businesses have declined. Of the five businesses that declined, CASE has successfully taken up injunctions against them.

CASE to start on injunction proceedings against Mobile Air Pte Ltd
 
The Consumers Association of Singapore (CASE) would like to inform the public that Mobile Air Pte Ltd has declined to sign our Voluntary Compliance Agreement (VCA) and pledge to stop their unfair practices. As such, we have decided to take out an injunction against this company. If the injunction is granted by the Court of Singapore, Mobile Air Pte Ltd will be restricted from engaging in unfair practices as stated in the Consumer Protection (Fair Trading) Act (CPFTA).
 
In order to take injunction action against the company, CASE would need to seek the necessary approval from our relevant committees as well as the Injunction Proposals Review Panel at the Ministry of Trade and Industry (MTI) and then apply to the Court for the injunction. The entire process may take several months.
 
CASE is committed to protecting consumers’ interests and we will crack down strongly against errant traders whom have refused to stop their unfair practices despite repeated warnings.
Consumer Complaints Filed With CASE - Sim Lim Square
 
(For the 3 months of Aug - Oct 2014)

To identify tenants with the highest number of customer complaints filed with the Consumers Association of Singapore (CASE).
 
No. Name Unit Number No. of Complaints
1 Mobile Air Pte Ltd* #01-41 25
2 Gadget Terminal Pte Ltd #02-80 13
3 Mobile22 Pte Ltd #01-42 10
4 Mobile Apps Pte Ltd #01-50 9
5 Mackin Pte Ltd #02-87 7
6 Mobile Planet Pte Ltd* #01-41 7
7 K-One Mobile LLP #01-40 4
8 Megacentrix Technologies** #02-77 4
9 SLR Pro Pte Ltd #01-56 4
10 Cyber Maestro Pte Ltd #02-77 3
 
*Figures are accurate as of 1st November 2014. Table will be updated monthly.
 
*Both Mobile Air Pte Ltd and Mobile Planet Pte Ltd are located at #01-41.
 
**Megacentrix Technologies' business registration status at the Accounting and Corporate Regulatory Authority (ACRA) as of 1st November 2014 is "Referred".
Sim Lim Square Management (MCST 1440) supports this initiative.

 
 
 
Consumer Complaints Filed With CASE - People's Park Complex
 
(For the 3 months of Aug - Oct 2014)

To identify tenants with the highest number of customer complaints filed with the Consumers Association of Singapore (CASE).
 
No. Name Unit Number No. of complaints
1 Tele Infinity LLP #01-04/K94A 7
2 Mobile Alliance LLP #01-50/90 5
3 S Team Mobile LLP #01-83 4
 
*Figures are accurate as of 1st November 2014. Table will be updated monthly.
People's Park Complex Management (MCST 473) supports this initiative.
 
 
 
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