Update on CASE Advisory on The Discovery Group Pte Ltd in June 2012
 


We refer to our report on June 2012 about The Discovery Group Pte Ltd.

We would like to update consumers that after a few meetings between CASE and the Management Staff of The Discovery Group Pte Ltd, below are the following progress made since June 2012.

  • The Discovery Group Pte Ltd will include in their new contracts a 5 days cooling off period. Consumers will get a full refund of amount paid less 5% administrative charge, if they decide to cancel their agreement during the said 5 days cooling off period. Should there be any outstanding membership/subscription/ maintenance fee arrears between the consumers and other companies, The Discovery Group has agreed not to get involved and will not transfer the amount consumers paid to the Group to these other companies.
  • The Discovery Group Pte Ltd has agreed to resolve outstanding cases and new cases amicably through Mediation at CASE Mediation Center.
  • We understand that The Discovery Group Pte Ltd have looked into cases mentioned in our previous report and will endeavor to resolve any outstanding and future disputes between The Discovery Group Pte Ltd and consumers through CASE Mediation Service.
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