Bioapex International Pte Ltd
18 Nov
2016
Company Alert - Bioapex International Pte Ltd
Company Alert - Bioapex International Pte Ltd
 

Number of Complaints

From 14 to 18 November 2016, 10am, the Consumers Association of Singapore (“CASE”) received 27 complaints* regarding the closure of Bioapex International Pte Ltd (located at 135 Jurong Gateway Road).

Consumers reported that they were informed that the company had closed on 14 November 2016 and that the salon was not able to honour their existing packages. These consumers feedback that they currently have unutilised packages with the salon and requested for a refund of the unutilised sessions, which amounts to an estimated $33,000 in value.

CASE understands from The Straits Times article “Customers complain to Case as beauty salon shuts” (dated 17 November 2016) that affected consumers can contact The Best Beauty Centre at www.thebestbeauty.com.sg for continuation of their packages, subject to the salon’s existing beauty treatments and the relevant terms and conditions.

Consumers who buy pre-paid packages should be aware of the risks, especially if the business closes down abruptly. We encourage consumers to consider patronising CaseTrust accredited spa and wellness businesses which offer protection for pre-payment. The list of accredited businesses can be found on our website at www.casetrust.org.sg.

*Complaints include counselled cases (including phone enquiries) only.
 

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