Hut68 Pte Ltd (Traditional Javanese Massage Hut)
26 Apr
2018
Company Alert - Hut68 Pte Ltd (Traditional Javanese Massage Hut)
Company Alert - Hut68 Pte Ltd (Traditional Javanese Massage Hut)
 

From 5 March to 30 April 2018, the Consumers Association of Singapore (“CASE”) received 82 complaints* regarding the closure of Hut68 Pte Ltd trading as Traditional Javanese Massage Hut. The majority of the complaints were received this month.

The registered office address of Hut68 Pte Ltd is at 415 River Valley Road #01-00 Singapore 248314. The company is a different entity from Traditional Massage and Beauty Care Pte Ltd trading as House of Traditional Javanese Massage.

Consumers reported to CASE that the outlets located at Bukit Timah, Jalan Jurong Kechil, River Valley and West Coast Plaza had closed down and the business is now uncontactable. These consumers also feedback that they had pre-paid for their massage packages and their unutilised sessions amount to approximately $49,000 in total.

As Hut68 Pte Ltd located at River Valley Road is accredited under the CaseTrust accreditation scheme for spa and wellness businesses, affected consumers who had pre-paid for massage packages from this outlet and are covered under insurance, and will be able to get back a refund of their pre-payments, subjected to the terms and conditions of the insurance agreement. These consumers should contact the Claims Department of AVA Insurance Brokers Pte Ltd at email: claims_brokers@ava-ins.com or tel: 6535 1828.

Those who are not covered under insurance or had purchased massage packages at other outlets are encouraged to file a claim at the Small Claims Tribunals or approach CASE for further assistance (hotline: 6100 0315, website: www.case.org.sg).

For more tips on what to look out for when purchasing spa and wellness packages, please visit: https://www.case.org.sg/consumer_guides.aspx

*Complaints comprise of counselled cases (including phone enquiries and emails).

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