What if my business is not a SVTA member?
Motoring business who are not members of the Singapore Vehicle Traders Association (SVTA) are eligible to apply for CaseTrust.
My business also offered services not under the Massage Establishment act, are those services required to be assessed?
All services and products offered under the same legal entity within the same outlet location are to be assessed and need to comply with Spa & Wellness scheme criteria.
How can I obtain more information on Massage Establishment licensing issues?
More information is available on GoBusiness and Police Licensing & Regulatory Department website. You can also contact the Police Licensing and Regulatory Department during office hours at Tel: 6835 0000 or email them.
When my business renew our CAT I ME licence, must CaseTrust accreditation be valid for the entire period of the renewed CAT I ME licence validity?
At the point of Category I ME licence renewal, you are required to show proof that your CaseTrust accreditation is valid and is able to cover the period of renewed licence. However, if the remaining accreditation period covers only part of the period of renewed licence, you must show proof (at the point of renewal) […]
Does my business first submit application for provisional CAT I ME licence or CaseTrust?
The first step is to apply for CaseTrust. You will then receive a Letter of Acceptance from CaseTrust, which is required as a supporting document for your Provisional Cat I ME licence application.
What is the cost of obtaining CaseTrust accreditation?
The cost of obtaining CaseTrust accreditation is as follows. All prices include GST: (All fee include GST) APPLICATION FEE : $535 ASSESSMENT FEE : 1st outlet: $856 Subsequent Outlets: $642 (outlet under same legal entity) ANNUAL MANAGEMENT FEE : 1st outlet: $535 Subsequent Outlets: $267.50 (outlet under same legal entity) (Mystery shopping will be conducted)
How long will the CaseTrust accreditation be valid?
Once CaseTrust accredits a ME, the accreditation is valid for a period of 2 years subjected to a clean record, i.e. no complaints, no detected errant behaviour and no breached of CaseTrust criteria. CaseTrust reserves the right to relinquish the accreditation certification should there be substantiated complaints, errant behaviour or breached of CaseTrust criteria Should […]
How soon can CaseTrust accredit a Massage Establishment?
First, the business needs to send in an application. Upon receiving the letter of acceptance from CaseTrust, the business is required to prepare the assessment document to be submitted. From the date CaseTrust received a complete set of required assessment documents and assessment fee payment, the accreditation process takes around 3-4 months to complete, depending on […]
Once my business attained the CaseTrust accreditation for spa and wellness businesses, how do I upgrade to a CAT I ME licence?
All Cat II and Provisional Cat I MEs which have attained CaseTrust accreditation for Spa and Wellness Businesses are to apply for an upgrade to CAT I ME License via GoBusiness, if applicable.
How does my business apply for a Category ME CAT I Massage Establishment licence?
To be eligible for a Category I ME licence, you are required to obtain CaseTrust accreditation as well as to meet the licensing criteria. You can apply for a ME licence via the electronic service provided at GoBusiness.