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SCAM ALERT

Closure of Office on 13th November 2023

Please be informed that our office will be closed on 13^th November 2023 for Deepavali (observed).

However, our online services will continue. Please visit our website at www.case.org.sg to leave us a note or chat with Casey, our Chatbot. She will try to assist you in your queries. 

If you are a consumer with a complaint against a business, you can submit your complaint online at our website at www.case.org.sg. Our officer will contact you during our operating hours to assist you.

Change of CASE Hotline

CASE alerts consumers on phishing emails directing recipients to third party websites to receive monetary compensation

CASE would like to alert consumers to phishing emails impersonating its officers and directing recipients to third party websites to receive monetary compensation.

In these emails, the senders provided fake ticket numbers or complaint reference numbers to recipients’ complaints, quoted a summary of their complaints, and informed them that there were updates or developments for their complaints. In some of these emails, the senders cited a monetary amount that was to be disbursed to the recipients. The senders also included CASE’s logo in the email sign-offs.

Consumers who receive such emails are advised not to click on the links or chat icons. CASE will not direct consumers through email to visit another website to receive monetary compensation.

Consumers who receive such emails may give their feedback to CASE via hotline at 6277 5100 or via email at dataprotection@case.org.sg.

Dispute Consultation Service

Dear Consumers,

You are strongly encouraged to seek advice and assistance by submitting your dispute online at (http://crdcomplaints.azurewebsites.net/). Our officers will respond to you in 3 working days. If you face issues in the submission, you may wish to seek assistance from your friends and relatives.

Alternatively, you may call our call centre at 6277 5100* from Mondays to Fridays, 9am to 5pm to request for an in-person appointment at CASE office. Please take note that walk-in consultations are strictly by appointment only, and we are unable to
attend to walk-in requests.
Note*: We regret that we are unable to respond to text messages.

*In view of Hari Raya Haji, please take note that our hotline will not be in operation on 29th June 2023.

We remain committed to serve consumers as expeditiously as we can.

Thank you for your attention and understanding.

Warm Regards,
CASE Management

各位访客,
我们建议您上网（http://crdcomplaints.azurewebsites.net/）,将您的个案上载给我们。我们将在 3 个工作日回复您们。若您无法上网，则可寻求家人及朋友的协助。

若您要咨询或预约, 您也可在星期一到星期五早上九点到下午五点拨电 6277 5100* 给我们。请注意上门咨询仅限预约。

(*我们只接受电话咨询，而不会回复简讯)

我们的电话咨询服务将在哈芝节- 6 月 29 日暂停一天。对此所带来的不便，我们深表歉意。

我们将在最急速的时间内回复您们。

感谢您的谅解。
消协管理层

Scam Alert - SG Export

CASE would like to alert consumers to a company, SG Export Pte Ltd (“SG Export”), falsely representing itself to be accredited under the joint CaseTrustSingapore Vehicle Traders Association (“SVTA”) accreditation scheme. The accreditation scheme identifies reliable vehicle dealers who offer transparency and good business practices to consumers. SG Export is not a registered business entity in Singapore. It is also not accredited under the CaseTrustSVTA scheme. Consumers are advised to exercise caution in any dealings with SG Export.