Are you a consumer that needs assistance?

CASE alerts consumers with unfulfilled orders with Perromart to lodge a claim with Small Claims Tribunals

CASE alerts consumers with unfulfilled orders with Perromart to lodge a claim with Small Claims Tribunals

CASE wishes to alert consumers with unfulfilled orders with online pet store Perromart (https://perromart.com.sg/) to lodge a claim with the Small Claims Tribunals.

This comes after CASE was informed that 25 Holdings Pte Ltd, sole owner of Perromart, has been placed in receivership and the receiver is in no position to provide any refunds to consumers.

Consumers who paid for the orders via credit card may also file a chargeback request for non-delivery of orders with their card-issuing bank if the payment was made within the last 120 days.

Affected consumers can approach CASE via hotline 9795 8397 or submit a complaint via our online complaint form.

Scam Alert

CASE would like to alert the public to text messages sent by scammers impersonating CASE officers inviting the recipients to participate in a fake survey. These text messages did not originate from CASE.

In these text messages, scammers, impersonating as CASE officers, invited the recipients to participate in a fake survey intended to improve consumers’ online shopping experience

Members of the public who receive these text messages are advised to ignore them and block the phone number.

Disputes Consultation Service

Dear Consumers,

You are strongly encouraged to seek advice and assistance by submitting your dispute online. Our officers will respond to you in 3 working days.  If you face issues in the submission, you may wish to seek assistance from your friends and relatives. Alternatively, you may call our call centre at 9795 8397* from Mondays to Fridays, 9am to 5pm to request for an in-person appointment at CASE office. Please take note that walk-in consultations are strictly by appointment only, and we are unable to attend to walk-in requests. Note*:  We regret that we are unable to respond to text messages. *In view of Vesak Day, please take note that our hotline will not be in operation on 2nd June 2023. We remain committed to serve consumers as expeditiously as we can.

Thank you for your attention and understanding.

Warm Regards,

CASE Management

立案及咨询服务

各位访客, 我们建议您上网,将您的个案上载给我们。我们将在 3 个工作日回复您们。若您无法上网，则可寻求家人及朋友的协助。若您要咨询或预约, 您也可在星期一到星期五早上九点到下午五点拨电 9795 8397* 给我们。请注意上门咨询仅限预约。(*我们只接受电话咨询，而不会回复简讯)  我们的电话咨询服务将在卫塞节- 6 月 2日暂停一天。对此所带来的不便，我们深表歉意。我们将在最急速的时间内回复您们。

感谢您的谅解。

消协管理层

Scam Alert - SG Export

CASE would like to alert consumers to a company, SG Export Pte Ltd (“SG Export”), falsely representing itself to be accredited under the joint CaseTrustSingapore Vehicle Traders Association (“SVTA”) accreditation scheme. The accreditation scheme identifies reliable vehicle dealers who offer transparency and good business practices to consumers. SG Export is not a registered business entity in Singapore. It is also not accredited under the CaseTrustSVTA scheme. Consumers are advised to exercise caution in any dealings with SG Export.