The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed towards protecting consumers interest through information and education, and promoting an environment of fair and ethical trade practices. One of our key achievements is in advocating for the Consumer Protection (Fair Trading) Act (CPFTA) which came into effect on March 1, 2004.
Reopening hours for walk-in consultations
Dear Consumers

We are reopening starting Monday, 12 October 2020 and in view of the COVID-19 situation, our operating hours will be revised to the following:

10am to 4pm on Mondays to Fridays (except Public Holidays)

We would like to encourage you to lodge your complaints via our website or to call our hotline (6100 0315).

While our office remains open for urgent consultations, as part of our precautionary measures, fewer officers will be stationed to attend to walk-in consumers at our counters. As such, longer waiting times would be expected for walk-in consultations.

We will also be restricting the number of visitors to our office and will only allow 1 visitor to accompany each consumer.

Visitors who are unwell are advised to rest at home or seek medical assistance. They should only visit our office when they have fully recovered.

We remain committed to serve consumers as expeditiously as we can for complaints received through the submissions portal on our website.

Thank you for your co-operation and we seek your understanding for any inconvenience caused.

CASE Management

CASE signs VCAs with three beauty companies, refers one to CCCS for investigation
The Consumers Association of Singapore (“CASE”) has signed Voluntary Compliance Agreements (“VCAs”) with three beauty/hair salons – Organic Salon Pte Ltd (“Organic Salon”), Spacio TCM Wellness Pte Ltd (“Spacio TCM Wellness”) 1 and The Four Seasons Beauty Saloon Pte Ltd (“The Four Seasons Beauty Saloon”) – to cease various unfair practices. Read more here.
CASE has received feedback that there are organisations/businesses that purport to be associated with CASE and/or CaseTrust when they are not. We would like to remind consumers that we are not associated to any organisation/business other than those specifically listed on our website and those accredited by CaseTrust. Please click here to access the list of unauthorised association with CASE or CaseTrust, and the list of businesses that have been suspended or expelled by CaseTrust.