The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed towards protecting consumers interest through information and education, and promoting an environment of fair and ethical trade practices. One of our key achievements is in advocating for the Consumer Protection (Fair Trading) Act (CPFTA) which came into effect on March 1, 2004.
22
Aug
Chang Cheng adds cooked food and beverage offerings onto Price Kaki

The Consumers Association of Singapore ("CASE") and Chang Cheng Mee Wah Pte Ltd ("Chang Cheng") announced today that cooked food and beverage offerings from Chang Cheng's coffee shops and food courts will be listed on mobile application Price Kaki. Starting 22 August 2022, consumers will be able to compare prices of more than 900 items sold in 23 of Chang Chang's coffee shops and food courts across Singapore.

Read more here .
28
Jul
CASE sees highest number of complaints against renovation contractors in first half of 2022

The Consumers Association of Singapore ("CASE") received the highest number of complaints against the renovation contractors industry in the first half of 2022 ("1H2022"). Consumers lodged 807 complaints against home renovation contractors in 1H2022, an increase of 28% over the 627 complaints lodged in the first half of 2021 ("1H2021").

Read more here .
04
Jul
Disputes Consultation Service (from 1 January 2022)

Dear Consumers,

You are strongly encouraged to seek advice and assistance by submitting your dispute online at CASE website. Our officers will respond to you in 3 working days. If you face issues in the submission, you may wish to seek assistance from your friends and relatives.

Alternatively, you may call our call centre at 9795 8397* from Mondays to Fridays, 9am to 5pm to request for an in-person appointment at CASE office. Please take note that walk-in consultations are strictly by appointment only, and we are unable to attend to walk-in requests. Note*: We regret that we are unable to respond to text messages.

*In view of National Day, please take note that our hotline will not be in operation on 9th August 2022.

We remain committed to serve consumers as expeditiously as we can.

Thank you for your attention and understanding.

Warm Regards,

CASE Management