The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed towards protecting consumers interest through information and education, and promoting an environment of fair and ethical trade practices. One of our key achievements is in advocating for the Consumer Protection (Fair Trading) Act (CPFTA) which came into effect on March 1, 2004.
Consumer Advisory - CASE alerts consumers against aggressive pressure sales tactics in the beauty industry
The Consumers Association of Singapore (“CASE”) would like to alert consumers against aggressive pressure sales tactics that are used by the beauty industry during purchase transactions. Consumers who do not wish to enter into a purchase transaction have the right to decline and walk away. Consumers who encounter such pressure sales tactics can approach CASE for assistance. Read more here.
Media Release - Beauty industry accounts for highest number of complaints, Motorcars industry complaints drop substantially
In 2018, the Beauty industry accounted for highest number of complaints while the Motorcars industry complaints dropped substantially. Read more here.
Consumer’s Rating Survey for CaseTrust-RCMA and Renovation Schemes
As part of ongoing efforts to increase consumer awareness on CaseTrust-RCMA and Renovation Accreditation Schemes, CaseTrust has developed an online Consumers’ Rating Survey, to gather feedback from the customers of our Accredited Businesses. Read more and participate here.