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The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed towards promoting consumer interest.
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Latest Updates
Notice on Public Consultation for Consumer Protection Review Panel
CASE has commissioned Verian Singapore, an independent research firm, to gather public views on consumer protection issues, as part of the work of the Consumer Protection Review Panel convened by the Government. CASE is the Secretariat to the Panel.
As part of this public consultation, Verian Singapore will conduct:
- Online and in-person surveys with the consumers; and
- Focused group discussions with consumers and business representatives.
The study will be carried out from March to April 2026. Eligible participants will be contacted directly by Verian Singapore on behalf of CASE.
All personal information collected will be kept strictly confidential in accordance with the Personal Data Protection Act (Singapore) and the ESOMAR Code on Market and Social Research.
Notice on Public Consultation for Consumer Protection Review Panel
CASE has commissioned Verian Singapore, an independent research firm, to gather public views on consumer protection issues, as part of the work of the Consumer Protection Review Panel convened by the Government. CASE is the Secretariat to the Panel.
As part of this public consultation, Verian Singapore will conduct:
- Online and in-person surveys with the consumers; and
- Focused group discussions with consumers and business representatives.
The study will be carried out from March to April 2026. Eligible participants will be contacted directly by Verian Singapore on behalf of CASE.
All personal information collected will be kept strictly confidential in accordance with the Personal Data Protection Act (Singapore) and the ESOMAR Code on Market and Social Research.
Disputes Consultation Service
Dear Consumers,
You are strongly encouraged to seek advice and assistance by submitting your
dispute online at (http://crdcomplaints.azurewebsites.net/). Our officers will respond to you in 5 working days. If you face issues in the submission, you may wish to seek assistance from your friends and relatives.
Alternatively, you may call our call centre at 9795 8397* from Mondays to Fridays,
9am to 5pm to request for an in-person appointment at CASE office. Please take
note that walk-in consultations are strictly by appointment only, and we are unable to
attend to walk-in requests.
Note*: We regret that we are unable to respond to text messages.
*In view of Hari Raya Haji, please take note that our hotline will not be in operation on 29th June 2023.
We remain committed to serve consumers as expeditiously as we can.
Thank you for your attention and understanding.
Warm Regards,
CASE Management
各位访客,
我们建议您上网（http://crdcomplaints.azurewebsites.net/）,将您的个案上载给我们。
我们将在 3 个工作日回复您们。若您无法上网，则可寻求家人及朋友的协助。
若您要咨询或预约, 您也可在星期一到星期五早上九点到下午五点拨电 9795 8397* 给
我们。请注意上门咨询仅限预约。
(*我们只接受电话咨询，而不会回复简讯)
我们的电话咨询服务将在哈芝节- 6 月 29 日暂停一天。对此所带来的不便，我们深表
歉意。
我们将在最急速的时间内回复您们。
感谢您的谅解。
消协管理层
Dispute Consultation Service
Dear Consumers,
You are strongly encouraged to seek advice and assistance by submitting your dispute online at (http://crdcomplaints.azurewebsites.net/). Our officers will respond to you in 5 working days. If you face issues in the submission, you may wish to seek assistance from your friends and relatives.
Alternatively, you may call our call centre at 6277 5100* from Mondays to Fridays, 9am to 5pm to request for an in-person appointment at CASE office. Please take note that walk-in consultations are strictly by appointment only, and we are unable to attend to walk-in requests.
Note*: We regret that we are unable to respond to text messages.
We remain committed to serve consumers as expeditiously as we can.
Thank you for your attention and understanding.
Warm Regards,
CASE Management
各位访客,
我们建议您上网（http://crdcomplaints.azurewebsites.net/）,将您的个案上载给我们。我们将在 3 个工作日回复您们。若您无法上网，则可寻求家人及朋友的协助。
若您要咨询或预约, 您也可在星期一到星期五早上九点到下午五点拨电 6277 5100* 给我们。请注意上门咨询仅限预约。
(*我们只接受电话咨询，而不会回复简讯)
我们将在最急速的时间内回复您们。
感谢您的谅解。
消协管理层
Resources
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Through CASE In Point, we discuss consumer issues and shed light on CASE’s role in protecting and empowering consumers.
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