The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed towards promoting consumer interest.
CaseTrust is the accreditation arm of CASE, and is Singapore's de facto standard for companies who wish to demonstrate their commitment to fair trading and transparency to consumers.
CASE alerts consumers with unfulfilled orders with Perromart to lodge a claim with Small Claims Tribunals
CASE wishes to alert consumers with unfulfilled orders with online pet store Perromart (https://perromart.com.sg/)lodge a claim with the Small Claims Tribunals.
This comes after CASE was informed that 25 Holdings Pte Ltd, sole owner of Perromart, has been placed in receivership and the receiver is in no position to provide any refunds to consumers.
Consumers who paid for the orders via credit card may also file a chargeback request for non-delivery of orders with their card-issuing bank if the payment was made within the last 120 days.
Affected consumers can approach CASE via hotline 9795 8397 or submit a complaint via our online complaint form.
CASE alerts consumers with unfulfilled orders with Perromart to lodge a claim with Small Claims Tribunals
CASE wishes to alert consumers with unfulfilled orders with online pet store Perromart (https://perromart.com.sg/) to lodge a claim with the Small Claims Tribunals.
This comes after CASE was informed that 25 Holdings Pte Ltd, sole owner of Perromart, has been placed in receivership and the receiver is in no position to provide any refunds to consumers.
Consumers who paid for the orders via credit card may also file a chargeback request for non-delivery of orders with their card-issuing bank if the payment was made within the last 120 days.
Affected consumers can approach CASE via hotline 9795 8397 or submit a complaint via our online complaint form.
CASE is conducting an annual Consumer Rights Awareness Survey to find out the general public’s awareness of their consumer rights.
CASE has commissioned an independent consultancy, Nexus Link Pte Ltd, to carry out the survey.
The survey will be conducted in-person from February to May 2023.
All interviewers will produce a letter of authorisation and their identification when they conduct the survey.
Your responses will be kept strictly confidential.
Members of the public may verify the authenticity of the survey against CASE's website or contact CASE via our hotline 9795 8397.
Thank you.
CASE is conducting an annual Consumer Rights Awareness Survey to find out the general public’s awareness of their consumer rights.
CASE has commissioned an independent consultancy, Nexus Link Pte Ltd, to carry out the survey.
The survey will be conducted in-person from February to May 2023.
All interviewers will produce a letter of authorisation and their identification when they conduct the survey.
Your responses will be kept strictly confidential.
Members of the public may verify the authenticity of the survey against CASE's website or contact CASE via our hotline 9795 8397.
Thank you.
CASE would like to alert the public to text messages sent by scammers impersonating CASE officers inviting the recipients to participate in a fake survey. These text messages did not originate from CASE.
In these text messages, scammers, impersonating as CASE officers, invited the recipients to participate in a fake survey intended to improve consumers’ online shopping experience
Members of the public who receive these text messages are advised to ignore them and block the phone number.
CASE would like to alert the public to text messages sent by scammers impersonating CASE officers inviting the recipients to participate in a fake survey. These text messages did not originate from CASE.
In these text messages, scammers, impersonating as CASE officers, invited the recipients to participate in a fake survey intended to improve consumers’ online shopping experience
Members of the public who receive these text messages are advised to ignore them and block the phone number.
Dear Consumers,
You are strongly encouraged to seek advice and assistance by submitting your dispute online. Our officers will respond to you in 3 working days. If you face issues in the submission, you may wish to seek assistance from your friends and relatives. Alternatively, you may call our call centre at 9795 8397* from Mondays to Fridays, 9am to 5pm to request for an in-person appointment at CASE office. Please take note that walk-in consultations are strictly by appointment only, and we are unable to attend to walk-in requests. Note*: We regret that we are unable to respond to text messages. *In view of Vesak Day, please take note that our hotline will not be in operation on 2nd June 2023. We remain committed to serve consumers as expeditiously as we can.
Thank you for your attention and understanding.
Warm Regards,
CASE Management
立案及咨询服务
各位访客, 我们建议您上网,将您的个案上载给我们。我们将在 3 个工作日回复您们。若您无法上网,则可寻求家人及朋友的协助。若您要咨询或预约, 您也可在星期一到星期五早上九点到下午五点拨电 9795 8397* 给我们。请注意上门咨询仅限预约。(*我们只接受电话咨询,而不会回复简讯) 我们的电话咨询服务将在卫塞节- 6 月2 日暂停一天。对此所带来的不便,我们深表歉意。我们将在最急速的时间内回复您们。
感谢您的谅解。
消协管理层
Dear Consumers,
You are strongly encouraged to seek advice and assistance by submitting your dispute online. Our officers will respond to you in 3 working days. If you face issues in the submission, you may wish to seek assistance from your friends and relatives. Alternatively, you may call our call centre at 9795 8397* from Mondays to Fridays, 9am to 5pm to request for an in-person appointment at CASE office. Please take note that walk-in consultations are strictly by appointment only, and we are unable to attend to walk-in requests. Note*: We regret that we are unable to respond to text messages. *In view of Vesak Day, please take note that our hotline will not be in operation on 2nd June 2023. We remain committed to serve consumers as expeditiously as we can.
Thank you for your attention and understanding.
Warm Regards,
CASE Management
立案及咨询服务
各位访客, 我们建议您上网,将您的个案上载给我们。我们将在 3 个工作日回复您们。若您无法上网,则可寻求家人及朋友的协助。若您要咨询或预约, 您也可在星期一到星期五早上九点到下午五点拨电 9795 8397* 给我们。请注意上门咨询仅限预约。(*我们只接受电话咨询,而不会回复简讯) 我们的电话咨询服务将在卫塞节- 6 月 2日暂停一天。对此所带来的不便,我们深表歉意。我们将在最急速的时间内回复您们。
感谢您的谅解。
消协管理层
CASE would like to alert consumers to a company, SG Export Pte Ltd (“SG Export”), falsely representing itself to be accredited under the joint CaseTrustSingapore Vehicle Traders Association (“SVTA”) accreditation scheme. The accreditation scheme identifies reliable vehicle dealers who offer transparency and good business practices to consumers.
SG Export is not a registered business entity in Singapore. It is also not accredited under the CaseTrustSVTA scheme.
Consumers are advised to exercise caution in any dealings with SG Export.
CASE would like to alert consumers to a company, SG Export Pte Ltd (“SG Export”), falsely representing itself to be accredited under the joint CaseTrustSingapore Vehicle Traders Association (“SVTA”) accreditation scheme. The accreditation scheme identifies reliable vehicle dealers who offer transparency and good business practices to consumers. SG Export is not a registered business entity in Singapore. It is also not accredited under the CaseTrustSVTA scheme. Consumers are advised to exercise caution in any dealings with SG Export.
Through CASE In Point, we discuss consumer issues and shed light on CASE’s role in protecting and empowering consumers.
A retail fuel comparison website to help you compare prices and promotions across different retailers
A quarterly publication that brings you the latest trends and issues on consumer matters
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Mitigate potential losses for your prepayment by shopping with accredited businesses under selected CASETrust schemes.
Allowing you to identify companies with good business practices when shopping.
Engaging different trade associations to jointly promote good business practices and raise industry standards.
CASE would like to alert the public to text messages sent by scammers impersonating CASE officers inviting the recipients to participate in a fake survey. These text messages did not originate from CASE.
In these text messages, scammers, impersonating as CASE officers, invited the recipients to participate in a fake survey intended to improve consumers’ online shopping experience
Members of the public who receive these text messages are advised to ignore them and block the phone number.