The Consumers Association of Singapore ("CASE”) commissioned a test on 25 shampoos sold in Singapore for allergy-causing substances. One sample, EverFresh Anti-dandruff Shampoo 500ml, exceeded regulatory limits by more than three times for the total concentration of methylisothiazolinone (“MIT”) and methylchloroisothiazolinone (“CMIT”). Exposure to high concentration of these substances may lead to skin sensitisation. Consumers who have purchased or are using EverFresh Anti-dandruff Shampoo 500ml are advised to stop using it and to dispose of it immediately. Read more here.

Dear Consumers

In view of the COVID-19 situation and the recent announcement made by the government, CASE office will not be open to the public for walk-in consultation until further notice.

Our online complaints submission portal in our website (https://www.case.org.sg/complaint_onlinecomplaint.aspx) remains open, and we would encourage consumers to submit complaints through that channel. For enquiries, you may wish to call our hotline at 6100 0315 from 9am to 5pm on Mondays to Fridays.

We remain committed to serve consumers as expeditiously as we can for complaints received through the submissions portal on our website.

Thank you for your understanding and we apologise for the inconvenience caused.

Regards,
CASE Management

The motorcars industry accounted for the highest number of complaints received by the Consumers Association of Singapore (“CASE”) in 2019, with 42% of complaints involving defective or non- conforming goods. The beauty industry accounted for the second highest number of complaints, with one-third of them involving pressure sales tactics. The amount of prepayment losses suffered by consumers were at an estimated $2.37 million. Read more here.