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CASE for consumers

Types of Accreditation

Various CaseTrust accreditation has been created for different business fields in order to target the unique circumstances that consumers may encounter.

accreditation1 (1)

CaseTrust Gold

E-Businesses
Accreditation Motoring

Motoring

Renovation

Spa and wellness

Direct selling

Jewellery

Storefront

Benefits of Accreditation

These six factors distinguish an accredited business
from an unaccredited business.
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Greater Exposure

Through CASE’s publicity efforts

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Immediate recognition

As a trustworthy business

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Competitive edge

Compliance with the Consumer Protection (Fair Trading) Act to ensure legality

 no
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Education seminar

Access to seminars organized by CASE

 no
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CASE mediation facilities

Available at no cost

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Branding

Association with other accredited and reputable businesses

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Why CaseTrust Accreditation?

[PLACEHOLDER data] Under CaseTrust – SJA Accreditation Scheme, the businesses are audited under a set of stringent and comprehensive criteria, covering the aspects of proper store policies, ethical advertising and proper dispute resolution procedures, staff capabilities as well as training.

Mr. Gerald Tan

CEO, AMDAHL (Home Renovation)

[PLACEHOLDER data] Under CaseTrust – SJA Accreditation Scheme, the businesses are audited under a set of stringent and comprehensive criteria, covering the aspects of proper store policies, ethical advertising and proper dispute resolution procedures, staff capabilities as well as training.

Mr. Gerald Tan

CEO, AMDAHL (Home Renovation)

[PLACEHOLDER data] Under CaseTrust – SJA Accreditation Scheme, the businesses are audited under a set of stringent and comprehensive criteria, covering the aspects of proper store policies, ethical advertising and proper dispute resolution procedures, staff capabilities as well as training.

Mr. Gerald Tan

CEO, AMDAHL (Home Renovation)

Frequently Asked Questions

faq-accreditation

Accreditation FAQ

  • How to apply for CaseTrust accreditation?
    You may apply for CaseTrust accreditation via our online form. Alternatively, you can download a set of the Information Kit here. The Application Form can be found in the information kit. Please fill in the Application Form and submit a cheque for application fee made payable to "Consumers Association of Singapore". The criteria checklist will be sent to you for preparation of documents upon receipt of the form and fee. Upon receipt of your supporting documents for assessment and full assessment fee, we will then send it to our assessor(s) for assessment (i.e. audit).
  • What is the scope of CaseTrust's accreditation scheme?
    CaseTrust’s Accreditation scheme includes the assessment of good business practices such as transparent business policies, feedback management, dispute resolution etc. The scheme consists of criteria which cover Policies, Communication, Personnel and Practices & Systems.
  • How much is the fee?
    You may refer to the information kit that you can download here for more details on the fees. The fees depend on the size of the business.
  • Who conducts the assessment?
    CASE maintains a pool of professional and independent assessors to conduct assessments under the CaseTrust scheme. This will ensure that assessments and audits are neutral and not prejudiced.
  • Does CaseTrust accredit B2B businesses?
    CaseTrust assessment criteria focuses on B2C businesses. If your business only has B2B transactions, it will not be eligible for CaseTrust accreditation.  However, if your business has both B2B and B2C transactions, then the accreditation is only awarded to the B2C area of your business.