As home renovation is one of the biggest investments homeowners will make,CaseTrust introduced two accreditation schemes, one by CaseTrust and another jointly developed between CaseTrust and Singapore Renovation Contractors and Material Suppliers Association (RCMA).
Under these schemes, businesses are audited under a set of stringent and comprehensive criteria, covering various aspects of store policies, ethical advertising and dispute resolution procedures, staff capabilities as well as staff training. Businesses that qualify to obtain the CaseTrust accreditation will be able to display the CaseTrust logo on their shopfronts, signifying their commitment to business excellence.
CaseTrust-accredited renovation businesses must purchase a deposit performance bond to safeguard deposit payments against non-performance of contracts, closure, winding up and liquidation, among others.
Accredited businesses must adopt the CaseTrust Standard Renovation Contract, which outlines each party’s obligations and specifies work and payment schedules. These include progressive payments, service warranty and transparent pricing.
Service warranty*
*Validity of the Warranty shall rest upon the terms and conditions as laid out in the contract. (Link to contract:)
Progressive payment
Transparent pricing
A redress system with proper and clearly defined dispute resolution mechanisms for the business and homeowners. These include mediation by the CASE Centre if disputes cannot be resolved.
To enhance consumer protection, CaseTrust accredited renovation businesses are required to protect the prepayments made by consumers. Prepayment protection allows consumers to claim back the unused portion of the prepayment made following the closure of the accredited business. After making a prepayment to a CaseTrust accredited business, you would receive proof of protection containing your details and the protected sum.
In August 2014, CASE collaborated with the Singapore Renovation Contractors and Material Suppliers Association (RCMA) to develop the CaseTrust-RCMA Joint Accreditation scheme. Renovation contractors who qualify to obtain this accreditation will be able to display a CaseTrust-RCMA logo on their shop fronts and marketing materials as a sign of their commitment to fair trading. To be eligible to apply for the scheme, businesses must first be members of RCMA. Eligible businesses may apply for this scheme under the following
With more contractors listed on the CaseTrust whitelist, homeowners can look forward to more options when sourcing reliable contractors to renovate their homes.
CaseTrust-accredited renovation businesses must purchase a deposit performance bond to safeguard deposit payments against non-performance of contracts, closure, winding up and liquidation, among others
Standard renovation contract Accredited businesses must adopt the CaseTrust Standard Renovation Contract, which outlines each party’s obligations and specifies work and payment schedules. These include progressive payments, service warranty and transparent pricing.
Service warranty*
*Validity of the Warranty shall rest upon the terms and conditions as laid out in the contract. (Link to contract:)
Progressive payment
Transparent pricing
A redress system with proper and clearly defined dispute resolution mechanisms for the business and homeowners. These include mediation by the CASE Centre if disputes cannot be resolved.
To enhance consumer protection, CaseTrust accredited renovation businesses are required to protect the prepayments made by consumers. Prepayment protection allows consumers to claim back the unused portion of the prepayment made following the closure of the accredited business. After making a prepayment to a CaseTrust accredited business, you would receive proof of protection containing your details and the protected sum.