Does CaseTrust accredit B2B businesses?
CaseTrust assessment criteria focuses on B2C businesses. If your business only has B2B transactions, it will not be suitable to be accredited. However, if your business has both B2B and B2C transactions, then the accreditation is only awarded to the B2C area of your business.
What is the scope of CaseTrust’s accreditation scheme?
CaseTrust’s Accreditation scheme includes the assessment of good business practices such as transparent business policies, feedback management, dispute resolution etc. The scheme consists of criteria which cover Policies, Communication, Personnel and Practices & Systems.
What measures have been put in place to safeguard me, as a consumer?
During CaseTrust assessment, the business’ policies and communication material have been thoroughly checked and unfair trading practices are removed. Accredited businesses are also required to put in place a dispute resolution mechanism. Consumers may also wish to resolve their disputes through mediation at CASE.
How can I identify whether a business is CaseTrust accredited?
Simply look out for the CaseTrust decal at the store. Alternatively, you can also visit our website at https://casetrustapplication.azurewebsites.net/user/login?ReturnUrl=%2F.
How can CaseTrust assist in resolving my dispute with its accredited businesses?
For assistance on disputes pertaining CaseTrust accredited businesses, consumers may refer to this link for more information on how to lodge a complaint with CASE – https://case.org.sg/submit-a-complaint/. If you just wish to put on record & do not require CaseTrust to follow-up on your dispute, you may write-in as a feedback to [email protected]. CaseTrust will take such […]
Does CaseTrust have a blacklist of businesses?
CaseTrust is a whitelist rather than a blacklist of businesses. To give consumers a peace of mind for your shopping experience, we strongly encourage you to check on the list of CaseTrust accredited businesses.