Consumer Alert - Advisory on Valiancy Enterprise

From 1 February to 26 September 2017, the Consumers Association of Singapore (“CASE”) received five complaints* against Valiancy Enterprise (which includes various entities such as Valiancy Enterprise LLP, Valiancy Carpenter Enterprise LLP and Valiancy Pte Ltd). Out of the five complaints received, four complaints were reported in the past two months. These complaints were mainly about consumers paying several thousand dollars to the company, which failed to complete the renovation works by the promised date. According to consumers, the officers of Valiancy Enterprise are no longer contactable.

The registered office address of the company is at 122 Eunos Avenue 7 #02-06 Richfield Industrial Centre Singapore 409575.

We encourage consumers with unresolved disputes against the company to contact CASE (hotline: 6100 0315, website:, for further assistance. Alternatively, consumers may lodge a claim with the Small Claims Tribunal for losses / damages suffered.

When engaging a renovation contractor, consumers should always ensure that they do their homework by verifying that the contractor is registered with the Housing & Development Board (HDB), as well as have a good track record in their transactions with consumers. Consumers should also note that, in this case, the paid-up capital for Valiancy Pte Ltd is $100 and are encouraged to exercise prudence when dealing with a lowly capitalised company.

Consumers can consider engaging a CaseTrust-RCMA accredited renovation contractor (, where their deposits are protected under a deposit performance bond in the event of non-performance of contract, closure, winding up and/or liquidation of the business.

Where possible, consumers should negotiate to pay no more than 20% for the initial deposit, and to pay progressively as each step of the renovation work is completed. They should also ensure that all verbal agreements are put down in writing and that the contractual agreement reflects accurate, itemised billing and listing of products and services, and clear project deadlines.

*Complaints comprise of counselled cases (including phone enquiries).  

Consumer Alert - Advisory on closure of MISA Travel Pte Ltd

The Consumers Association of Singapore (“CASE”) would like to inform consumers that with effect from 19 June 2017, MISA Travel Pte Ltd (“Misa Travel”) has been placed under creditors’ voluntary liquidation. Mr. Chee Yoh Chuang and Mr. Lin Yueh Hung have been appointed Joint and Several Liquidators of Misa Travel.

Affected consumers who have bought travel insurance are advised to approach their insurance providers for assistance. Those who had bought tour packages via credit or debit cards are advised to contact their card-issuing bank for a chargeback.

Consumers who are still unable to resolve their claims using the above methods may wish to submit a Proof of Debt (“POD”) with supporting documents such as proofs of payment or receipts to the Liquidators at:

RSM Corporate Advisory Pte Ltd
8 Wilkie Road, #03-08, Wilkie Edge,
Singapore 228095

A copy of the POD can be downloaded here.

Consumers with further queries can approach CASE for further assistance through our hotline (+65 6100 0315) or come down to our office located at 170 Ghim Moh Road, Ulu Pandan Community Building, #05-01, Singapore 279621.

For more information on filing a POD or about liquidation, please visit:


Background Information

On 31 May 2017, the Singapore Tourism Board (STB) announced that MISA Travel Pte Ltd (“Misa Travel”) was served a notice of revocation on 30 May 2017, in accordance with the Travel Agents Act (Chapter 34).

Further to that, a notice was put up on Misa Travel’s website stating that the agency had “closed for business and all services have been ceased with immediate effect”. Affected consumers that required assistance were told to email or send a text message to +65 9299 4968.

CASE received over 30 queries from affected consumers claiming close to $100,000 in total for their tour packages. 

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