Consumer Alert - Advisory on closure of MISA Travel Pte Ltd
 

The Consumers Association of Singapore (“CASE”) would like to inform consumers that with effect from 19 June 2017, MISA Travel Pte Ltd (“Misa Travel”) has been placed under creditors’ voluntary liquidation. Mr. Chee Yoh Chuang and Mr. Lin Yueh Hung have been appointed Joint and Several Liquidators of Misa Travel.

Affected consumers who have bought travel insurance are advised to approach their insurance providers for assistance. Those who had bought tour packages via credit or debit cards are advised to contact their card-issuing bank for a chargeback.

Consumers who are still unable to resolve their claims using the above methods may wish to submit a Proof of Debt (“POD”) with supporting documents such as proofs of payment or receipts to the Liquidators at:

RSM Corporate Advisory Pte Ltd
8 Wilkie Road, #03-08, Wilkie Edge,
Singapore 228095

A copy of the POD can be downloaded here.

Consumers with further queries can approach CASE for further assistance through our hotline (+65 6100 0315) or come down to our office located at 170 Ghim Moh Road, Ulu Pandan Community Building, #05-01, Singapore 279621.

For more information on filing a POD or about liquidation, please visit: https://www.mlaw.gov.sg/content/io/en/corporate-insolvency/information-for-the-creditors-of-a-company-in-liquidation.html.

 

Background Information

On 31 May 2017, the Singapore Tourism Board (STB) announced that MISA Travel Pte Ltd (“Misa Travel”) was served a notice of revocation on 30 May 2017, in accordance with the Travel Agents Act (Chapter 34).

Further to that, a notice was put up on Misa Travel’s website stating that the agency had “closed for business and all services have been ceased with immediate effect”. Affected consumers that required assistance were told to email admin@misatravel.com or send a text message to +65 9299 4968.

CASE received over 30 queries from affected consumers claiming close to $100,000 in total for their tour packages. 

Consumer Alert - Advisory on Health Armoury Pte Ltd
 

From 1 September 2016 to 31 May 2017, the Consumers Association of Singapore (“CASE”) received seven complaints* against Health Armoury Pte Ltd. The business operates by selling their goods through online shopping platforms.

The unfair practice complained by consumers under the Consumer Protection (Fair Trading) Act (“CPFTA”) involve CPFTA Section 12A Lemon Law - Defective Goods.

Consumers feedback to CASE that they had purchased electrical items such as hoverboards and treadmills from the business through an online shopping platform, which turned out to be defective. Under the Lemon Law, businesses are obliged to repair, replace, reduce the price or provide a refund for defective goods. These consumers reported that they had tried to contact the business for recourse but to no avail.

Consumers who wish to report any unfair practices committed can contact CASE for further assistance.

Meanwhile, consumers should take note to do their own research on unknown companies retailing items online by looking up reviews and ratings given by other consumers. These may provide a good overview of the reliability of the business in terms of delivery speed, product quality and after-sales service standards.

*Complaints include filed, assisted and counselled cases (including phone enquiries).

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