Other than Massage Establishment (ME), what other businesses are categorized under this scheme?
Any business providing services such as beauty, slimming, fitness, spa, wellness, nail, TCM and associated holistic care & service will be categorized under this scheme.
What are the steps required for renewal of CaseTrust accreditation?
Since the certificate has an expiry date, your business accreditation ends with that date. Thus, the renewal process will be very similar to a new application. However, now that you already have all CaseTrust criteria in place, it will be much easier to go through the assessment.
Why is my business name not reflected in the website even after we have obtained accreditation?
Upon receiving our License Agreement, you need to sign two copies and return it to our office together with the annual management fee. Once duly executed, we will return one copy to your office for record and list your business on our website.
As a CaseTrust accredited business, how will CaseTrust assist me if I have a complaint lodged by the consumer?
If you have exhausted all avenues on your side to resolve the problem, you can refer the consumer to CASE Consumer Relations Department. CASE has a Mediation Centre which has a pool of mediation volunteers who will assist in achieving a win-win situation for both parties. CASE Mediation Centre has a high success rate instead which […]
My business is successfully accredited by CaseTrust. Can we use the logo for all our branches and subsidiaries?
With exception to the businesses accredited under CaseTrust Spa & Wellness scheme, as long as the branches are not registered with ACRA (f.k.a Registry of Companies & Businesses) under a different business name, they will enjoy the CaseTrust status. However, the CaseTrust status is not transferable to other businesses owned by the same holding company within […]
Should my business be unsuccessful in our first attempt to apply for CaseTrust accreditation, when can we re-apply again?
It would be dependent on the business’ readiness to close the gaps highlighted during the earlier assessment.
Who conducts the assessment? Are they fair?
CASE maintains a pool of professional and independent assessors to conduct assessments under the CaseTrust scheme. This will ensure that assessments and audits are neutral and not prejudiced.
How to apply for CaseTrust accreditation?
You may apply for for CaseTrust accreditation via our online form. Alternatively, you can download a set of the Information Kit here. The Application Form can be found in the information kit. Please fill in the Application Form and submit a cheque for application fee made payable to “Consumers Association of Singapore”. The criteria checklist […]
How much is the fee?
You may refer to the information kit that you can download here for more details on the fees. The fees depend on the size of the business.
What benefits does a CaseTrust accredited business have?
Greater Exposure through CaseTrust’s publicity efforts for its accredited businesses. Gain immediate recognition by consumers as a business they can trust. Prepares merchants for the Consumer Protection (Fair Trading) Act, thereby having a Competitive Edge over non-accredited businesses. Educational Seminars organised by CASE. Availability of CASE mediation facilities to resolve disputes at no cost. Join […]