The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed towards protecting consumers interest through information and education, and promoting an environment of fair and ethical trade practices. One of our key achievements is in advocating for the Consumer Protection (Fair Trading) Act (CPFTA) which came into effect on March 1, 2004.
26
Jun
Press Release: CASE launches Price Kaki nationwide to empower consumers to make informed purchasing decisions
The Consumers Association of Singapore (“CASE”) is launching Price Kaki, a mobile application, nationwide to empower consumers to make informed purchasing decisions. This nationwide rollout comes after a pilot run that started in September 2019, which has since garnered more than 34,000 downloads and more than 21,000 registered users. With this nationwide rollout, consumers can use Price Kaki to compare prices for common household items and groceries, found in major supermarkets, and cooked food from hawker centres across Singapore. Price Kaki is now available for download on Apple’s App Store and Google Play. Read more here.
09
Jun
Consumer Advisory: CASE advises consumers to be wary of making payments to Global ATC
The Consumers Association of Singapore (“CASE”) would likej to advise consumers to be wary should they receive invoices from Global ATC Holding Pte Ltd (“Global ATC”) claiming to be acting for Asian Travel Club Pte Ltd (“ATC”). From 1 November 2019 to 31 May 2020, CASE has received 69 complaints from consumers on Global ATC demanding payments for outstanding timeshare membership fees and/or maintenance fees allegedly owed to ATC. In most cases, the consumers received demand for payment despite having formally terminated their memberships. The payment amount stated on the invoices ranges from $320 to $23,800. Read more here.
27
Apr
IMPORTANT NOTICE
Dear Consumers

In view of the COVID-19 situation and the recent announcement made by the government, CASE office will not be open to the public for walk-in consultation until further notice.

Our online complaints submission portal in our website (https://www.case.org.sg/complaint_onlinecomplaint.aspx) remains open, and we would encourage consumers to submit complaints through that channel. For enquiries, you may wish to call our hotline at 6100 0315 from 9am to 5pm on Mondays to Fridays.

We remain committed to serve consumers as expeditiously as we can for complaints received through the submissions portal on our website.

Thank you for your understanding and we apologise for the inconvenience caused.

Regards,
CASE Management

web link