The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed towards protecting consumers interest through information and education, and promoting an environment of fair and ethical trade practices. One of our key achievements is in advocating for the Consumer Protection (Fair Trading) Act (CPFTA) which came into effect on March 1, 2004.
CASE sees highest number of complaints against renovation contractors in first half of 2022

The Consumers Association of Singapore ("CASE") received the highest number of complaints against the renovation contractors industry in the first half of 2022 ("1H2022"). Consumers lodged 807 complaints against home renovation contractors in 1H2022, an increase of 28% over the 627 complaints lodged in the first half of 2021 ("1H2021").

Read more here .
CASE calls for consumers to collect unclaimed prepayment protection insurance payouts

More than $169,000 in prepayment protection insurance payouts under the CaseTrust accreditation scheme for spa and wellness businesses are unclaimed as affected consumers could not be contacted despite efforts to reach them.

Read more here .
Disputes Consultation Service (from 1 January 2022)

Dear Consumers,

You are strongly encouraged to seek advice and assistance by submitting your dispute online at CASE website. Our officers will respond to you in 3 working days. If you face issues in the submission, you may wish to seek assistance from your friends and relatives.

Alternatively, you may call our call centre at 9795 8397* from Mondays to Fridays, 9am to 5pm to request for an in-person appointment at CASE office. Please take note that walk-in consultations are strictly by appointment only, and we are unable to attend to walk-in requests. Note*: We regret that we are unable to respond to text messages.

*In view of National Day, please take note that our hotline will not be in operation on 9th August 2022.

We remain committed to serve consumers as expeditiously as we can.

Thank you for your attention and understanding.

Warm Regards,

CASE Management