Disputes Consultation Service (from 1 January 2022)
Dear Consumers,
You are strongly encouraged to seek advice and assistance by submitting your dispute online at
CASE website. Our officers will respond to you in 3 working days. If you face issues in the submission, you may wish to seek assistance from your friends and relatives.
Alternatively, you may call our call centre at 9795 8397* from Mondays to Fridays, 9am to 5pm to request for an in-person appointment at CASE office. Please take note that walk-in consultations are strictly by appointment only, and we are unable to attend to walk-in requests.
Note*: We regret that we are unable to respond to text messages.
*In view of National Day, please take note that our hotline will not be in operation on 9th August 2022.
We remain committed to serve consumers as expeditiously as we can.
Thank you for your attention and understanding.
Warm Regards,
CASE Management