We can take up your case for the following scenarios
-
Consumer-to-business disputes
Please ensure the main complainant is the person lodging the claim. (main complainant denotes the person who made the purchase)
You are a consumer if you make a transaction for a product or service for personal use.
If you have a dispute with a retailer over consumer goods and services and the matter with the retailer remains unresolved, you can approach CASE for advice and assistance through the following means:
You may call our hotline 9795 8397 to seek general queries from our Consumer Relations Officers.
Hotline hours: Mon-Fri 9am to 5pm
You can also submit your complaints online
here. Please allow 3 working days for our Consumer Relations Officer to respond.
For online submission, please attach relevant support documents and invoices when submitting your complaints.
Refer to the attached
infographic for more information.
If you wish to feedback or share some experience with us, please email to
sayit@case.org.sg. We regret that we will not be replying to the emails.
For tourists who wish to flag inappropriate retailer behaviour, you can call the Singapore Tourism Board at 1800-736-2000 from Monday to Friday (excluding Public Holidays), between 9 am to 6 pm daily or email STB at
STB_Feedback@stb.gov.sg.
Alternatively, you may call 9795 8397 to make an appointment to meet the officers on Monday to Friday, 9 am to 4 pm with the following documents.
- Passport
- Original invoice / receipt of your purchase
- Any other supporting documents for your dispute (such as signed agreement and credit card bill)
Our office is located at;
170 Ghim Moh Road
#05-01 Ulu Pandan Community Building
Singapore 279621