Aisle Bridal Boutique Pte Ltd
From 7 November 2018 to 30 January 2019, the Consumers Association of Singapore (“CASE”) received 26 complaints on the sudden closure of The Aisle Bridal Boutique Pte Ltd and The Aisle Bridal Studio Pte Ltd (collectively “The Aisle Bridal”).
Based on consumers’ complaints, the previous owners and their representatives had suddenly become not contactable. Subsequently, consumers were informed that a new company had taken over the premises of The Aisle Bridal. They were also told to pay additional monies ranging from $900 to $2,250 should they wish to proceed with the original wedding packages they had signed for. The total amount of consumers’ prepayments lost arising from this sudden closure is at least $56,770.
The registered office address of The Aisle Bridal is 59 McNair Road, Townerville, Singapore 328543.
Affected consumers may file a claim at the Small Claims Tribunals while the business is still live on ACRA. Consumers may approach CASE for further assistance (hotline: 6100 0315, website: www.case.org.sg).
Meanwhile, we would like to encourage consumers to consider purchasing insurance that covers business insolvency when they take up bridal packages. This will ensure that their prepayments are protected if the bridal agency closes down abruptly. Consumers should also do their own research on whether the bridal agency has a good track record of delivering their services promptly and effectively.
For more tips on what to look out for when engaging a bridal agency, please visit: https://case.org.sg/listCat/bridal-services/.
*Please note that the above number of complaints conprise counselled cases (including phone enquiries and email feedback).