Groupe SEB Singapore Pte Ltd (Groupe SEB)
Consumer Advisory – Consumers with Tefal Pro Induction Cooker Model No. RK8055 Advised to Update Software
The manufacturer of Tefal products in Singapore, Groupe SEB Singapore Pte Ltd (Groupe SEB), is initiating a software update from 1 April to 30 September 2018 for Tefal Pro Induction Cooker Model No. RK8055 sold between October 2015 and January 2018.
The software update follows a consumer complaint made to the Consumers Association of Singapore (CASE) in 2017 on the performance of the DIY function of the induction cooker. The DIY function allows the user to set the cooking temperature for a certain time span. SPRING Singapore worked with CASE to investigate into the complaint and found that the DIY function of the induction cooker failed to perform as claimed with the actual cooking temperature differing from the preset temperature.
Making a misleading claim in relation to a consumer transaction, is an unfair practice under the Consumer Protection (Fair Trading) Act (CPFTA) which is administered by SPRING. CASE and SPRING engaged Groupe SEB to rectify the situation.The manufacturer agreed to carry out the software update exercise and replace in store induction cooker units with those induction cooker units that have the updated software.
Consumers are encouraged to update the software to address issues with the performance of the DIY preset temperature setting of the induction cooker. They can schedule an appointment online at Tefal’s website https://goo.gl/forms/sHO4HfS9sNgoT4pU2 for the software update. Visit https://www.tefal.com.sg/ricecooker_advisory for more information.
CASE and SPRING take a very serious view regarding retailers who engage in unfair practices and will not hesitate to take action. CASE and SPRING will continue to work closely to raise awareness among consumers and businesses on fair trading practices, so as to better safeguard consumer interests.