2020
  • 06 October 2020
  • CASE signs VCAs with three beauty companies, refers one to CCCS for investigation

    The Consumers Association of Singapore (“CASE”) has signed Voluntary Compliance Agreements (“VCAs”) with three beauty/hair salons – Organic Salon Pte Ltd (“Organic Salon”), Spacio TCM Wellness Pte Ltd (“Spacio TCM Wellness”) 1 and The Four Seasons Beauty Saloon Pte Ltd (“The Four Seasons Beauty Saloon”) – to cease various unfair practices. This follows consumer complaints against these entities for making false or misleading claims, and exerting undue pressure or influence on consumers to enter into a transaction. Under the terms of the VCA, the three entities have committed to cease their unfair practices. They have also agreed to offer a five-day cooling-off period for consumers to cancel their contracts, and to compensate affected consumers. Another beauty company, Natural Beauty Resources, has been referred to the Competition and Consumer Commission of Singapore (“CCCS”) for investigation under the Consumer Protection (Fair Trading) Act (“CPFTA”) for failure to sign a VCA with CASE.

       
  • 26 June 2020
  • CASE launches Price Kaki nationwide to empower consumers to make informed purchasing decisions

    The Consumers Association of Singapore (“CASE”) is launching Price Kaki, a mobile application, nationwide to empower consumers to make informed purchasing decisions. This nationwide rollout comes after a pilot run that started in September 2019, which has since garnered more than 34,000 downloads and more than 21,000 registered users. With this nationwide rollout, consumers can use Price Kaki to compare prices for common household items and groceries, found in major supermarkets, and cooked food from hawker centres across Singapore. Price Kaki is now available for download on Apple’s App Store and Google Play.

       
  • 12 June 2020
  • New National E-Commerce Standard to Build Trust and Transparency in Online Transactions

    Published in The Straits Times on 12 June 2020.

       
  • 29 April 2020
  • CASE finds shampoo with more than three times the permissible limit of allergens

    The Consumers Association of Singapore ("CASE”) commissioned a test on 25 shampoos sold in Singapore for allergy-causing substances. One sample, EverFresh Anti-dandruff Shampoo 500ml, exceeded regulatory limits by more than three times for the total concentration of methylisothiazolinone (“MIT”) and methylchloroisothiazolinone (“CMIT”). Exposure to high concentration of these substances may lead to skin sensitisation. Consumers who have purchased or are using EverFresh Anti-dandruff Shampoo 500ml are advised to stop using it and to dispose of it immediately.

       
  • 20 April 2020
  • Motorcars and beauty industries account for the highest number of complaints in 2019, prepayment losses suffered by consumers at estimated $2.37 million

    The motorcars industry accounted for the highest number of complaints received by the Consumers Association of Singapore (“CASE”) in 2019, with 42% of complaints involving defective or non- conforming goods. The beauty industry accounted for the second highest number of complaints, with one-third of them involving pressure sales tactics. The amount of prepayment losses suffered by consumers were at an estimated $2.37 million.

       
  • 30 March 2020
  • CASE alerts consumers on complaints received against fire extinguisher salespersons

    The Consumers Association of Singapore (“CASE”) wishes to alert consumers to complaints received against unfair practices employed by fire extinguisher salespersons in door-to-door sales.

       
  • 14 January 2020
  • CASE launches Fuel Kaki to facilitate comparison of effective prices of retail fuel for consumers

    The Consumers Association of Singapore (“CASE”), supported by the Competition and Consumer Commission of Singapore (“CCCS”), is launching Fuel Kaki, a retail fuel price comparison website, to facilitate comparison of effective prices of retail fuel for consumers. The website will give motorists access to one-stop information on retail fuel prices and promotions in Singapore and the estimated effective prices that they will be paying. Fuel Kaki is accessible at https://fuelkaki.sg/ from 13 January 2020.

       
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