How to apply for CaseTrust accreditation?

You may apply for CaseTrust accreditation via our online form. Alternatively, you can download a set of the Information Kit here. The Application Form can be found in the information kit. Please fill in the Application Form and submit a cheque for application fee made payable to "Consumers Association of Singapore". The criteria checklist will be sent to you for preparation of documents upon receipt of the form and fee. Upon receipt of your supporting documents for assessment and full assessment fee, we will then send it to our assessor(s) for assessment (i.e. audit).

What is the scope of CaseTrust's accreditation scheme?

CaseTrust’s Accreditation scheme includes the assessment of good business practices such as transparent business policies, feedback management, dispute resolution etc. The scheme consists of criteria which cover Policies, Communication, Personnel and Practices & Systems.

You may refer to the information kit that you can download here for more details on the fees. The fees depend on the size of the business.

Who conducts the assessment?

CASE maintains a pool of professional and independent assessors to conduct assessments under the CaseTrust scheme. This will ensure that assessments and audits are neutral and not prejudiced.

Does CaseTrust accredit B2B businesses?

CaseTrust assessment criteria focuses on B2C businesses. If your business only has B2B transactions, it will not be eligible for CaseTrust accreditation. However, if your business has both B2B and B2C transactions, then the accreditation is only awarded to the B2C area of your business.

CaseTrust-LTA Joint Accreditation Scheme for Car-Sharing Businesses (Silver)

The CaseTrust-LTA Joint Accreditation Scheme for Car-Sharing Businesses (Silver) is a newly developed initiative aimed at uplifting industry standards and strengthening consumer trust in car-sharing services.

Info & application kit

Download

List of Accredited Businesses

View all

Enquire now

Apply Online

Apply now

Overview

The CaseTrust-LTA Joint Accreditation Scheme for Car-sharing Businesses (Silver) was developed by CaseTrust, the accreditation arm of the Consumers Association of Singapore (CASE), in consultation with the Land Transport Authority (LTA), for the car-sharing industry in Singapore.

Under this scheme, the businesses are audited under a set of stringent and comprehensive criteria, covering the aspects of fair policies, well-maintained vehicles, ethical advertising, proper dispute resolution procedures, as well as staff capability training.

Businesses who qualify for CaseTrust accreditation will be able to display the CaseTrust logo on their shopfronts and marketing materials as an outward sign of their commitment to fair trading. For consumers, this is an assurance that these businesses operate with integrity, provide good sales/after-sales service, have properly trained staff and well-maintained retail facilities.

What can Consumers Expect from a CaseTrust Accredited Car-sharing Business?

Safe and Well-Maintained Vehicles

Enjoy a peace of mind knowing that vehicles are regularly maintained to ensure they are safe and reliable.

Transparent Fees and Policies

Rates, insurance coverage, cancellation terms, and refund policies are clearly stated upfront, so consumers know exactly what to expect with no hidden surprises.

Clear and Fair Dispute Resolution

If any issues arise, businesses follow structured and transparent procedures to handle feedback and resolve disputes fairly.

Professional and Well-Trained Staff

Consumers can expect ethical service and responsive customer support from trained personnel who are committed to providing a positive experience.

Give Your Customers a Peace of Mind

Frequently Asked Questions

faq-accreditation

Accreditation FAQ

How to apply for CaseTrust accreditation?
You may apply for CaseTrust accreditation via our online form. Alternatively, you can download a set of the Information Kit here. The Application Form can be found in the information kit. Please fill in the Application Form and submit a cheque for application fee made payable to "Consumers Association of Singapore". The criteria checklist will be sent to you for preparation of documents upon receipt of the form and fee. Upon receipt of your supporting documents for assessment and full assessment fee, we will then send it to our assessor(s) for assessment (i.e. audit).
What is the scope of CaseTrust's accreditation scheme?
CaseTrust’s Accreditation scheme includes the assessment of good business practices such as transparent business policies, feedback management, dispute resolution etc. The scheme consists of criteria which cover Policies, Communication, Personnel and Practices & Systems.
How much is the fee?
You may refer to the information kit that you can download here for more details on the fees. The fees depend on the size of the business.
Who conducts the assessment?
CASE maintains a pool of professional and independent assessors to conduct assessments under the CaseTrust scheme. This will ensure that assessments and audits are neutral and not prejudiced.
Does CaseTrust accredit B2B businesses?
CaseTrust assessment criteria focuses on B2C businesses. If your business only has B2B transactions, it will not be eligible for CaseTrust accreditation. However, if your business has both B2B and B2C transactions, then the accreditation is only awarded to the B2C area of your business.