The Key to Consumer Confidence For 25 Years
Established in 1999, CaseTrust serves as the accreditation arm of the Consumer Association of Singapore (CASE), promoting fair and ethical trading practices among businesses to ensure consumer confidence during shopping experience. Over the years, CaseTrust has developed accreditation schemes tailored to different industries, addressing specific consumer concerns within each industry. CaseTrust accredited businesses are committed […]
CASE Launches the CaseTrust Accreditation Scheme for E-Businesses
The new CaseTrust Accreditation Scheme for E-Businesses was launched on 13 October 2023. The e-CaseTrust scheme was launched by Ms Low Yen Ling, Minister of State, Ministry of Trade and Industry and Ministry of Culture, Community and Youth, Mr Melvin Yong, President, CASE, Mr Jayems Dhingra, Chairman, CaseTrust Advisory Council, and Mr Russell Chan, Principal […]
CaseTrust x Qanvast – Interior Design Ideas at the Qanvast Hangout: We’re now working together to help consumers identify renovation contractors!
With this collaboration, Qanvast’s 330,000+ subscribed consumers will be able to access the search function which allows them to find more than 60 CaseTrust-accredited contractors easily through the display of the accreditation mark on their listings. Furthermore, we will also be working together to continue educating consumers on the benefits of CaseTrust and to encourage […]
CASE media release on the annual consumer complaint statistics for 2022
In CASE’s media release on 3 February 2023, it is reported that consumers suffered more than $645,000 in prepayment losses due to sudden business closures in 2022. This was a 24% increase from the $520,000 in prepayment losses reported by consumers in 2021. The beauty industry recorded the highest amount with more than $285,000 in […]
Affected by spa closures? Collect your insurance payouts if you have prepayments with any of these 28 CaseTrusted spas
CASE calls for consumers affected by spa closures to collect insurance payouts More than $169,000 in prepayment protection insurance payouts under the CaseTrust accreditation scheme for spa and wellness businesses are unclaimed as affected consumers could not be contacted despite efforts to reach them. The sum is part of the payout due to consumers affected […]
New CaseTrust accreditation scheme for e-Businesses
On 29 April 2022, CASE and Singapore Institute of Retail Studies – SIRS signed a Memorandum of Understanding (MOU) to develop a new CaseTrust accreditation scheme for online merchants. When the new scheme is launched in the second half of 2022, consumers will be able to easily identify reliable online merchants. The accreditation will also […]
Celebrate with us on CASE 50th Anniversary – Empowering Consumers Today & Tomorrow
2021 marks 50 years of CASE’s efforts in consumer protection, advocacy and empowerment. It has been a meaningful journey. Click here to find out more about our history and milestones since our formation in 1971, and how we will continue to empower consumers for tomorrow.
Introducing the new CASE Blog – CASE In Point
The Consumers Association of Singapore has started a new blog, CASE In Point, to discuss consumer issues relevant to Singaporeans, and shed light on CASE’s efforts to protect and empower consumers. If your company is keen to learn how CaseTrust can uplift your professionalism to win the confidence of consumers, please visit our blog
Industry Visits to CaseTrust Accredited Companies by CASE President
To spread the awareness to consumers on how CaseTrust Accreditation Schemes protects their interests, CASE President Mr Melvin Yong had conducted a series of industry visits to accredited companies. During the visits, the companies shared their experience on how the adoption of CaseTrust standards gives consumers a peace of mind. For more details, please click the following links: […]
Signing up for a package worth thousands of dollars? Here are some tips to protect your prepayment…
Affected by spa closures? Collect your insurance payouts if you…