CASE signs VCAs with three beauty companies, refers one to CCCS for investigation
This article is contributed by Melvin Yong, CASE President. Any extracts must be attributed to the author.
The Consumers Association of Singapore (“CASE”) has signed Voluntary Compliance Agreements (“VCAs”) with three beauty/hair salons – Organic Salon Pte Ltd (“Organic Salon”), Spacio TCM Wellness Pte Ltd (“Spacio TCM Wellness”) 1 and The Four Seasons Beauty Saloon Pte Ltd (“The Four Seasons Beauty Saloon”) – to cease various unfair practices. This follows consumer complaints against these entities for making false or misleading claims, and exerting undue pressure or influence on consumers to enter into a transaction. Under the terms of the VCA, the three entities have committed to cease their unfair practices. They have also agreed to offer a five-day cooling-off period for consumers to cancel their contracts, and to compensate affected consumers. Another beauty company, Natural Beauty Resources, has been referred to the Competition and Consumer Commission of Singapore (“CCCS”) for investigation under the Consumer Protection (Fair Trading) Act (“CPFTA”) for failure to sign a VCA with CASE.