Consumer complaints received by CASE in the first half of 2021 dropped compared to the same period in 2020; the beauty and renovation contractor industries accounted for the highest number of complaints
This article is contributed by Melvin Yong, CASE President. Any extracts must be attributed to the author.
The Consumers Association of Singapore (“CASE”) received 7,260 consumer complaints in the first half of 2021 (“1H2021”), a 19.5% decrease from the 9,013 complaints received in the first half of 2020 (“1H2020”). The beauty and renovation contractors industries accounted for the highest number of complaints received in 1H2021, and saw an increase in the number of complaints compared with the same period last year. There was a decline in the number of complaints against the travel, airlines, and medical and medical consumables industries.