Motorcars and beauty industries account for the highest number of complaints in 2019, prepayment losses suffered by consumers at estimated $2.37 million
By Melvin Yong
April 20, 2020
The motorcars industry accounted for the highest number of complaints received by the Consumers Association of Singapore (“CASE”) in 2019, with 42% of complaints involving defective or non- conforming goods. The beauty industry accounted for the second highest number of complaints, with one-third of them involving pressure sales tactics. The amount of prepayment losses suffered by consumers were at an estimated $2.37 million.