Motorcars and beauty industries account for the highest number of complaints in 2019, prepayment losses suffered by consumers at estimated $2.37 million
This article is contributed by Melvin Yong, CASE President. Any extracts must be attributed to the author.
The motorcars industry accounted for the highest number of complaints received by the Consumers Association of Singapore (“CASE”) in 2019, with 42% of complaints involving defective or non- conforming goods. The beauty industry accounted for the second highest number of complaints, with one-third of them involving pressure sales tactics. The amount of prepayment losses suffered by consumers were at an estimated $2.37 million.