Instalment Payment Plan (IPP) transactions with merchants that have ceased business
What can you do when your merchant closes down after you had made full payment for a service package?
In the event that the merchant ceases operations and you are unable to reach a resolution with the merchant, you may approach your card-issuing bank for assistance to raise a chargeback against the merchant. However, depending on your agreement with your card-issuing bank, you may not be able to claim any losses. On a best effort basis, your bank will attempt to recover on your behalf from the closed merchant. Failing which, the bank may refer you to the liquidators of the merchant or CASE for assistance.
More details can be found on The Association of Banks in Singapore’s FAQs on credit card chargeback & dispute resolution here
Pre-Paid Packages Deals: What You Should Know
FAQ on Double-Swiping
Double-swiping is the capturing of payment card data encoded on the magnetic stripes of customers’
payment cards at the Point-of-Sale (POS) reader / Electronic Cash Register (ECR). The data is
captured when a payment card is swiped on a retail merchant’s POS reader / ECR. It is is not a required step in a payment transaction.
All retail merchants in Singapore are required by The Association of Banks in Singapore (ABS) and
the Card Schemes (i.e. American Express, Diners Club, JCB, MasterCard, UnionPay and Visa) to
stop capturing and storing sensitive payment card data (or cardholder data) encoded on the
magnetic stripes of customers’ payment cards (i.e. credit, debit and charge card).
for the FAQ from ABS and MoneySense on double-swiping.
CASE and STB Joint Consumer Advisory on Retail Shopping
Most Singapore retailers have fair business practices, but there are a small number of retailers that might make your shopping experience less than ideal. Here are some smart shopping tips to ensure that your retail experience is a pleasant one.
- For the English version, please click here.
- For the Mandarin version, please click here.
Motor Accident Guide
The State Courts of Singapore has published a guide on the assessment of liability in motor accident cases. This Motor Accident Guide (MAG) provides useful information on how to resolve accident claim cases amicably and avoid incurring unnecessary costs and expenses for litigation. It also contains a range of liability indications for a series of different motor accident scenarios, including those involving motorists, pedestrians, cyclists and passengers. Samples of the more common motor accident scenarios depicted in the MAG can be viewed here
Copies of the MAG are available for sale and/or for collection at the State Courts Information Counter at the price of $15 (incl. GST) per copy.
ACRA And CASE Launch Online Guide To Help Consumers Make More Informed Business Decisions
The Consumer Guide developed by ACRA in collaboration with CASE provides tips on how to make use of ACRA’s information services to conduct basic background checks on business entities before financial decisions are made. The guide also highlights some of the common tactics adopted by unscrupulous businesses that consumers should be aware of and provides links to relevant agencies in case consumers fall prey to such tactics. More details can be found here
Click to download the following model agreements and guides: