Number of Complaints
From 1st September 2016 to 3rd November 2016, the Consumers Association of Singapore (“CASE”) received 8 complaints* against TLC Cars Singapore and TLC Cars Pte. Ltd.. The complaints were mainly about consumers making partial or full payment to the motoring business for the purchase of a car, but failed to receive the car as promised.
The registered office address of the company is at 210 Turf Club Road #B-07 The Grandstand Singapore 287995.
Nature of Consumer Complaints
The unfair practices complained by consumers include misleading claims being made by employees or agents of TLC Cars Singapore and TLC Cars Pte. Ltd. (section 4(a) of the Consumer Protection (Fair Trading) Act, Chapter 52A (“CPFTA”)), false claims (section 4(b) of the CPFTA) and making false claims that goods or services are available or available in particular quantities or prices, etc (Example 5 of the Second Schedule of the CPFTA).
Consumers have feedback to CASE that the business owner is uncontactable and the premises of the business have been vacated.
Consumers who wish to report any unfair practices committed can contact CASE. Alternatively, consumers may lodge a claim with the Small Claims Tribunal for losses / damages suffered as a result of any unfair practices committed.
When engaging any motoring company, consumers should always ensure that they do their homework by looking up the company to ensure that they have a good track record in their transactions with consumers. Where possible, consumers should negotiate to pay as low a deposit as possible, to minimise their risks in the event that something goes wrong with the transaction. They should also keep all proofs of transactions such as receipts and invoices and ensure that all verbal agreements are put down in writing for ease of dispute resolution.
We would advise consumers to consider engaging CaseTrust accredited motoring businesses as far as possible. Such businesses have committed themselves to fair trading and are required to go for compulsory mediation at the CASE Mediation Centre in the event of a dispute if requested by the consumer. The list of CaseTrust accredited businesses can be found at www.casetrust.org.sg.
For consumer tips on purchasing motor vehicles, please visit: https://www.case.org.sg/consumer_guides.aspx.
*Complaints include assisted cases, counselled cases and phone calls.