Reka Bina Pte Ltd (RB Services Pte Ltd)
From 17 March to 23 May 2018, the Consumers Association of Singapore (“CASE”) received ten complaints* on the closure of Reka Bina Pte Ltd / RB Services Pte Ltd. The majority of the complaints were received in May 2018. The registered office address of the companies is 349 Bedok Road Singapore 469536.
Most of the consumers who reported to CASE said that their renovation works were not fully completed and/or had been delayed for several months. They subsequently found out that the contractor had ceased operations due to financial difficulties and is now uncontactable. Consumers also said that they had paid deposits or made full payment upfront for the renovation works amounting to approximately $101,000 in total.
Affected consumers with unresolved disputes against the company may approach CASE for further assistance (hotline: 6100 0315, website: www.case.org.sg).
We strongly urge consumers to negotiate for progressive payment for their renovation works, instead of paying the full amount upfront. For example, consumers can request for a 10% deposit payment upon signing of the contract, 80% to be paid in stages as each step of the renovation work such as carpentry, painting, plumbing, etc, is completed and the remaining 10% payment after satisfactory completion of all renovation works.
For more tips on what to look out for when engaging a renovation contractor, please visit: https://www.case.org.sg/consumer_guides.aspx#Contractors.
*Complaints comprise of filed and counselled cases (including phone enquiries and emails).