Fuel Kaki is now supported by three out of five fuel retailers in the industry
The Consumers Association of Singapore (“CASE”) would like to announce that Chevron Singapore Pte Ltd (“Chevron Singapore”), which owns the network of Caltex stations in Singapore, has come on board to support Fuel Kaki by providing information on Caltex retail fuel prices and promotions.
CASE signs VCAs with three beauty companies, refers one to CCCS for investigation
The Consumers Association of Singapore (“CASE”) has signed Voluntary Compliance Agreements (“VCAs”) with three beauty/hair salons – Organic Salon Pte Ltd (“Organic Salon”), Spacio TCM Wellness Pte Ltd (“Spacio TCM Wellness”) 1 and The Four Seasons Beauty Saloon Pte Ltd (“The Four Seasons Beauty Saloon”) – to cease various unfair practices. This follows consumer complaints […]
M1’s contract termination policy onerous and unfair
Published in The Straits Times forum on 11 Sep 2020.
CASE launches Price Kaki nationwide to empower consumers to make informed purchasing decisions
The Consumers Association of Singapore (“CASE”) is launching Price Kaki, a mobile application, nationwide to empower consumers to make informed purchasing decisions. This nationwide rollout comes after a pilot run that started in September 2019, which has since garnered more than 34,000 downloads and more than 21,000 registered users. With this nationwide rollout, consumers can […]
New National E-Commerce Standard to Build Trust and Transparency in Online Transactions
Published in The Straits Times on 12 June 2020.
Hard to identify those who tamper with odometer
Published in The Straits Times forum on 11 June 2020.
Recourse for consumers who purchase defective goods online
Published in The Straits Times forum on 9 May 2020.
CASE finds shampoo with more than three times the permissible limit of allergens
The Consumers Association of Singapore (“CASE”) commissioned a test on 25 shampoos sold in Singapore for allergy-causing substances. One sample, EverFresh Anti-dandruff Shampoo 500ml, exceeded regulatory limits by more than three times for the total concentration of methylisothiazolinone (“MIT”) and methylchloroisothiazolinone (“CMIT”). Exposure to high concentration of these substances may lead to skin sensitisation. Consumers […]
Motorcars and beauty industries account for the highest number of complaints in 2019, prepayment losses suffered by consumers at estimated $2.37 million
The motorcars industry accounted for the highest number of complaints received by the Consumers Association of Singapore (“CASE”) in 2019, with 42% of complaints involving defective or non- conforming goods. The beauty industry accounted for the second highest number of complaints, with one-third of them involving pressure sales tactics. The amount of prepayment losses suffered […]
CASE alerts consumers on complaints received against fire extinguisher salespersons
The Consumers Association of Singapore (“CASE”) wishes to alert consumers to complaints received against unfair practices employed by fire extinguisher salespersons in door-to-door sales.