CASE and NYP to develop new CaseTrust Accreditation Scheme For E-Businesses
The Consumers Association of Singapore (“CASE”) and Nanyang Polytechnic’s Singapore Institute of Retail Studies(“NYP-SIRS”)signed a Memorandum of Understanding (“MOU”) today to develop a new CaseTrust accreditation scheme for e-businesses. When the new scheme is launched in the second half of 2022, consumers will be able to more easily identify reliable online merchants. The accreditation will […]
RedMart joins Price Kaki in collaboration to extend price comparison to goods sold online
The Consumers Association of Singapore (“CASE”) announced today a collaboration with RedMart by Lazada (“RedMart”) that will help consumers compare prices of daily essentials sold online. Under the collaboration, RedMart will contribute a pilot list of 100 frequently purchased daily essentials and groceries for comparison on the mobile application Price Kaki. RedMart is the first […]
CASE warns consumers of complaints received against Sense Construction Werkz, Sense Visual and K & L Interior
The Consumers Association of Singapore (“CASE”) would like to alert consumers to complaints received against renovation contractors, Sense Construction Werkz Pte Ltd (“Sense Construction Werkz”), Sense Visual Pte Ltd (“Sense Visual”), and K & L Interior Pte Ltd (“K & L Interior”). The majority of complaints pertains to the renovation contractors failing to complete home […]
CASE warns consumers of spike in complaints received against Triple Lifestyle Marketing
The Consumers Association of Singapore (“CASE”) would like to alert consumers to a spike in complaints received against Triple Lifestyle Marketing Pte Ltd (“Triple Lifestyle Marketing”), a direct seller of alkaline water systems. This is the second time that CASE is issuing an alert against Triple Lifestyle Marketing, following an earlier alert on 23 February […]
CASE sees sharp rise in complaints against home renovation contractors in 2021
Press release for CASE statistics of 2021.
Over 70% of 2,200 filed disputes resolved amicably by CASE in 2020
Published in The Straits Times forum on 21 January 2022.
CASE has options to go after errant firms
Published in The Straits Times forum on 11 January 2022.
CASE finds lipsticks sold in Singapore and on e-commerce platforms to be within regulatory limits for toxic metals
The Consumers Association of Singapore (“CASE”) commissioned a test on 30 lipsticks sold in Singapore and on e-commerce platforms for toxic metals, lead and cadmium. The test results showed that all 30 samples were within the permissible limit for trace amounts of lead and cadmium. Significant or cumulative exposure for a prolonged period to lead […]
CASE launches Standard Dispute Management Framework for E-marketplaces and signs MOU with Lazada Singapore as first adopter of the Framework
The Consumers Association of Singapore (“CASE”) announced today the launch of a Standard Dispute Management Framework for E-marketplaces (“the Framework”) at CASE’s Conference on Building Trust and Strengthening Consumer Protection in the Digital Age, which also commemorated CASE’s 50th anniversary.
CASE signs VCA with Paul Immigrations to stop misleading consumers on the success rate of its PR application services
The Consumers Association of Singapore (“CASE”) has signed a Voluntary Compliance Agreement (“VCA”) with Paul Immigrations Pte Ltd (“Paul Immigrations”) to stop misleading consumers on the success rate of its Singapore Permanent Resident (“PR”) application services. Under the VCA signed on 7 September 2021, Paul Immigrations has also committed to cease exerting undue pressure on […]